Data & Performance Manager, PHLpreK

The Data and Performance Manager is responsible for working with the Philadelphia PreK (PHLpreK) management team to oversee the data collection and management activities, and to develop, produce and analyze reports on PHLpreK compliance and performance for operation, evaluation and continuous quality improvement purposes. The Data and Performance Manager is responsible for producing standard reports on a predetermined schedule and ad hoc reports as needed. The Data and Performance Manager will support the program in quality assurance efforts by monitoring trends in data reports to identify any changes in the trajectory or integrity of data utilized by PHLpreK programs. The Data and Performance Manager ensures selected data systems align with Intermediary and Provider contract requirements and defines training and TA needs of stakeholders in use of the data systems. Oversees PHLpreK communications.

This position is under the direct supervision of the PHLpreK Director and works closely with all other members of the PHLpreK management team including the Provider Services Manager, Contracts Manager, and Enrollment and Engagement Manager. The Data and Performance Manager also liaises with the PHMC Information Systems department, external vendors and key stakeholders. The Data and Performance Manager supervises the Data and Performance Coordinator.

RESPONSIBILITIES:

• Acts in a supportive role to the PHLpreK Director to develop, manage and implement systems for data collection and generating, validating, and maintaining program reporting procedures
• Develops PHLpreK data management and collection policies and procedures to support contractual requirements, program management, and evaluation.
• Oversees PHLpreK data management, collection, preparation, and reporting activities
• Advances automation and system data alignment by screening and scoping functionality of data management systems
• Leads expansion of multiple data systems’ functionality for PHLpreK operational needs (e.g. CCMS, CRM, and middleware).
• Serves as the PHMC Information Systems and ChildWare contact for PHLpreK. Oversees the enhancement of data system functionality to maintain changes to data collection needs.
• Develops MOUs & APIs with key stakeholders and data systems to align external data sets with available PHLpreK data to create a more robust picture of providers, children and families in the PHLpreK system.
• Data migration, review and entry as necessary.
• Creates and maintains organizational documents, protocols, training and TA functions in conjunction with the database administrators of all data repositories utilized by PHLpreK staff and Providers
• Develops and implements processes that ensure the consistency and accuracy of data entry across data repositories.
• Oversees implementation of orientation and training schedules, content and supports for relevant stakeholders and staff on use of the data systems.
• Establishes and implements systematic reviews and audits of all applicable data systems to ensure data quality.
• Acts to remediate concerns related to data integrity, including data reviews and cleanup activities.
• Ensures complete, accurate and accessible records and databases as required by PHLpreK.
• Manages data retention process and ensures data is stored and archived with clear data sources and provide a clear route for data analysis.
• Oversees data visualization needs for the system and creates internal and external resources and documents.
• Supports with tracking, analysis, reporting and aggregates data related to compliance documentation (e.g. referrals, waivers, corrective action and quality improvement plans, etc.)
• Works with staff to develop and maintain systems that support aggregation and analysis of data and the creation of reports that accurately and meaningfully communicate information about program performance.
• Aggregates and prepares available PHLpreK data to measure system performance and makes policy and quality improvement recommendations based on data findings.
• Presents PHLpreK performance data to management team, staff, and other stakeholders.
• Actively seeks opportunities and cultivates partnerships to expand the value of program services in alignment with funder priorities and guidance.
• Liaises with the School District of Philadelphia, the PHMC provider services team and other Early Learning stakeholders to create and enhance data collection in alignment with PHLpreK priorities.
• Liaises with external evaluators of the PHLpreK system to support evaluation activities.
• Performs ongoing community needs and program impact assessments.
• Manage system communication needs and reporting activities including Provider newsletter, quarterly reports, standing reports, ad hoc reports, and distribution of communications as requested by OCF.
• Liaise with OCF communications team, etc.
• Performs ongoing community needs and program impact assessments.
• Recruits, trains, mentors and supervises staff using clearly established performance expectations.
• Provides guidance and leadership to staff to emphasize the importance of the program achieving high standards of quality.
• Engages in ongoing professional development to support continuous quality improvement and relevant translation of research to practice within program operations.
• Supervises and evaluates direct reports through observation, meetings, and data reviews.
• Establishes and maintains effective performance management and professional development processes for all program staff as part of the commitment to excellence.
• All other duties as assigned.

COMPETENCIES:

• Knowledge of personal computers and networked systems and their use and applications for database management in a human services or similar environment
• Database management and data quality management skills
• Ability to run a variety of reports to extract data in various formats
• Ability to facilitate the coordination of multiple tasks and manage a variety of projects simultaneously
• Ability to work both independently as part of a team
• Ability to train database users
• Ability to communicate effectively with colleagues, other professionals, government agencies, in a positive, pleasant, professional and productive manner in writing, by telephone, and in personal contacts
• Ability to organize and maintain complete, accurate and accessible files and records
• Ability to use effective, problem-solving skills
• Strong technological skills and an ability to learn and understand new databases and systems quickly

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in human services, business administration or similar field. Master’s degree preferred
• Minimum three years of technical work experience required
• Experience with childcare, education, or health data management information systems is highly desirable
• At least one-year supervisory experience

OTHER REQUIREMENTS:

• This job includes the normal physical demands associated with office work including bending, lifting, and carrying
• This position may include the need to attend weekend or evening meetings or trainings and might involve travel
• Ability to pass a health examination and criminal background check.
• Ability to work effectively with minimal daily guidance. Knowledge of community resources. Successful experience working in a team setting. Ability to present a positive image of the organization to members of the community.
• Other duties as assigned

PHMC is an E-Verify and Equal Opportunity Employer