Lead Case Manager of ELECT

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Summary of Position:

Turning Points is one of the largest social service agencies in Philadelphia, supporting the needs of more than 10,000 men, women and children throughout the city. We offer programs that help families in raising safe, healthy, educated, and strong children by partnering with caregivers to develop and strengthen protective qualities and by offering them the tools, skills, and resources needed to ensure their children's optimal development.

The Lead Case Manager is responsible for supporting the ELECT (Education Leading to Employment and Career Training) Program for pregnant and parenting students to a broad array of academic and social services to help them stay in school, graduate and successfully transition to employment. The ELECT program always works to connect the students to educational and cultural activities that promote students understanding of children development, nurturing parenting practices and exposes students to experiences that help them and their children grow and thrive.

Specific Job Responsibilities:

Under the direction of the Program Manager, the ELECT LCM/ will:
• Maintain a caseload of between 12-15 students and work with the students directly at their school and/or community sites on a weekly. The Case Manager will also conduct home visits on a quarterly basis.
• Build and maintain collaborative relationships with partner schools to support student recruitment, retention, and resource coordination; attainment of school records; and ensure students can thrive at home, school, and work (when applicable).
• Assist with the development of outreach materials and marketing strategies that support recruitment and retention of students receiving services and those eligible to receive ELECT services. Ensure all students are invited to weekly workshops and all cultural activities.
• Work collaboratively with program manager to develop workshop content for program participants and lead weekly workshops.
• Attend and participate in ELECT team meetings, department meetings, and required training activities, including local and state conferences. Stay informed on research and best practices of supporting/engaging expectant and parenting teens/young adults.
• Assist Program Manager with the onboarding and training of all ELECT case management staff.
• Support undergraduate and graduate student interns (engage in orientation, training, peer site visits).
• Complete additional tasks as needed within scope of position.

Position Requirements:
▪ Bachelor’s degree required; Master’s Degree preferred
▪ Evidence of experience working with expectant and parenting youth and families, experience with ELECT program preferred.
▪ Knowledge of human development with a focus on children and adolescents, child development, assessment, and clinical skills.
▪ Excellent verbal and written communication skills.
▪ Proficiency in using a personal computer, including Word, Outlook, and the Internet.
▪ Current Pennsylvania Child Abuse History Clearance, Criminal History Check, and FBI Clearance.
▪ Solid knowledge of the ELECT program policies and procedures primarily relating to service delivery and data reporting requirements.

Technical Skills:
▪ Understanding of child, adolescent, adult, and family functioning.
▪ Knowledge of challenges associated of teen parenting
▪ Knowledge of and ability to identify environmental factors that impact families.
▪ Knowledge of and collaboration with social service providers and community resources.
▪ Cultural competency, ability to empower and involve others; problem-solving and conflict management skills; and developing community resources and cooperative working relationships with others.
▪ A strong belief in the value of being father inclusive and valuing fathers as assets to their children.
▪ Promotes the belief in the use of non-corporal means of discipline for the children.

Other Skills and Behaviors:
Commitment – Committed to the success of Turning Points for Children. Dependable; keeps commitments to families, community partners, supervisor, staff, and colleagues, including timely and regular program attendance and responding to communications; is resourceful in working to find new ways to help; focuses on what it takes to get the job done. Persists in the face of obstacles to reach objectives.

Culturally Competent – Has a comprehensive understanding of the dynamics of ethnic and cultural differences and the role they play in individual, family, and community functioning; demonstrates sensitivity to cultural and socioeconomic characteristics.
Problem Solving - Diagnoses underlying or hidden problems and develops logical solutions.

Work Under Pressure - Responds positively to frequent and/or tight deadlines; maintains composure under stressful situations.
Relationship Building - Establishes smooth and cooperative working relationships with diverse families, colleagues, and external contacts, demonstrating sensitivity to cultural and socioeconomic characteristics; provides information and assistance to all and uses diplomacy and tact, especially during tense or stressful situations.

Communication - Creates an atmosphere where an exchange of ideas and opinions is encouraged; actively listens to others; speaks clearly and effectively when sharing information with others; prepares written materials clearly and concisely.
Teamwork - Ability to work in a team; promotes open communication for self and others; facilitates sessions to ensure group participation and desired results.

Conflict Management - Negotiates with others to resolve conflicts or disputes; helps others find a common ground to resolve their conflict; establishes an atmosphere where others feel comfortable bringing disagreements into the open.

Continuous Learning - Continually upgrades knowledge and skills; open to new ideas, methods, and program developments; willing to take on new assignments as needed to ensure program success and to advance the agency vision, mission and goals.
Professional - Establishes relationships that are ethical, client-oriented and not self-interested; maintains appropriate appearance and behavior; interacts respectfully with all families and colleagues; conducts employment relations in accordance with the Employee Handbook. Establishes professional boundaries with youth and families.