Rapid Service Response Program Supervisor

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SUBSIDIARY: Turning Points for Children

PROGRAM: Rapid Service Response Initiative (RSRI)

POSITION FUNCTION:

The Rapid Service Response Program Supervisor is responsible for the smooth and effective operation of all aspects of the Rapid Service Response program. The Program Supervisor is responsible, in cooperation with the Director of Community Life, for the recruitment, training, supervision, and support of Rapid Service Response Case Managers and Case Aides. The Program Supervisor is responsible for ensuring the development, implementation, and monitoring of effective service plans for the families served. To assure continuous program quality and compliance with licensing and regulatory agencies the Program Supervisor, in cooperation with program team members, is responsible for developing new and revising existing policies and procedures. The Program Supervisor is also responsible for program development and evaluation.

ESSENTIAL JOB FUNCTIONS:

Major highlights of the position requirements are noted below. Additional responsibilities may be assigned as required.

The Program Supervisor is directly responsible for the delivery of services in the Rapid Service Response program in accordance with Performance Standards, coordinates intake, supervises five Case Managers, and ensures the smooth operation of all aspects of the Rapid Service Response program.

Quality Assurance

• Directly monitor and guide the activities of Rapid Service Response team members via regular supervisory sessions, weekly team meetings, and 24-hour crisis intervention availability.
• Review and monitor case records periodically to ensure compliance with standards.
• Periodically meet with families that are receiving services to evaluate service delivery.
• Participate in Beginning, Middle, and Ending meetings with Rapid Service Response Case Managers and Aides.
• Provide the Director with monthly program reports.
• Provide direct services to families in accordance with Performance Standards in the event that their assigned Case Manager leaves the agency until another, permanent Case Manager can be assigned.

Team Member Maintenance and Development

• Recruit, screen, and hire Rapid Service Response Case Managers and Case Aides.
• Develop and implement orientation and ongoing training for Case Managers and Case Aides.
• Complete written case record reviews.
• Complete written probationary and annual evaluations for Rapid Service Response team members.
• Decide when the continuation of probation is appropriate and approve the removal of probation for Case Managers and Case Aides.
• Recommend to the Director when termination of employment is appropriate.
• Review and monitor the weekly schedules for Case Managers and Case Aides.
• Approve vacation days, personal business days, and other time off for Case Managers and Aides.
• Conduct team meetings for all team members in the Rapid Service Response program.

Intake

• Notify the DHS Supervisor of any anticipated openings within the Rapid Service Response program.
• Obtain referral material from the DHS Workers in the unit of the Department of Human Services that the Rapid Service Response program is assigned to work with.
• Assign a Case Manager to the case and review referral material with the designated individual.
• Arrange and participate in an intake assessment at the family’s home with the assigned DHS worker within 24 hours.
• Obtain signatures and complete necessary forms to begin the case record.
• Update agency census to reflect all new admissions.
• Provide written reports tracking the status of agency referrals to the Director monthly.

Fiscal Management

• Assure continued family enrollment by acting on referrals in a timely manner.
• In conjunction with the Director develop annual Rapid Service Response program budgets that are financially prudent.
• Ensure that the Rapid Service Response program remains within budget and remedy budget problems when necessary.

Licensing Compliance

• Be familiar with all relevant licensing procedures for the Philadelphia Department of Human Services and the State Department of Public Welfare.
• Ensure case records contain all required documentation.
• Develop and monitor internal program evaluation procedures.
• Participate in evaluations by external agencies.
• Assist in the development of new and the revision of existing program policies and procedures.

Liaison Responsibilities

• Represent the agency on select committees related to in-home services.
• Attend conferences and workshops related to the provision of in-home services.
• Serve on the administrative committee of the agency.

Other

• Must pass CPR and First Aid Training
• Must pass Safe and Positive Training
• Responsible for timely, periodic submission of all required clearances and physicals

TRAINING REQUIREMENTS:

• All new hires are required to go through mandated orientation.
• Comply with Agency Annual Training requirements.
• Part-time team members' training requirements will be prorated according to the hours worked.

WORK ENVIRONMENT AND PRIMARY WORK LOCATIONS:

• Primary work location is Allegheny West.
• Family engagement and visits occur within the community.

PHYSICAL CONSIDERATIONS:

• Moderate physical exertion required
• Ability to maintain composure in crisis situations with youth and adults

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be knowledgeable about and supportive of the organization’s mission, vision, and programs
• Must be knowledgeable of regulatory requirements related to the delivery of services to children and families for the Rapid Service Response program
• Must have strong interpersonal skills, including an ability to maintain positive and professional relationships with co-workers, supervisors, individual children/ families, representatives of outside agencies, and the general public
• Must have expertise in group facilitation, coordination, and management; coordination and oversight of multiple projects; superior project management and time management skills; excellent oral and written communication skills

QUALIFICATIONS:

• Master’s degree in social work or a related field
• At least two years of supervisory experience
• At least four years of experience of experience working with children and families, preferably in the child welfare system
• Valid driver’s license, proof of car insurance, and daily access to a vehicle

SALARY GRADE: 19

PHMC is an Equal Opportunity and E-Verify Employer.