Special Projects Coordinator - ELRC 18

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SERVICE AREA: Child Development & Family Services

PROGRAM: Early Learning Resource Center (ELRC) 18

JOB OVERVIEW:

The ELRC Special Projects Coordinator supports a set of activities with cross-functions and objectives between ELRC distinct teams (Family Services, Provider Services, Quality Services). The Special Projects Coordinator performs identified and emergent project management tasks as the ELRC lead in oversight of initiatives to include, but not limited to, the Infant Toddler Contracted Slots program, DHS Certification action responses (Negative Sanctions, Provider MPI changes, Corresponding enrollment transfers, etc.), New Provider ELRC Orientation, and periodic high volume family transfer and provider fee actions (summer camp, beginning of school year). The ELRC Special Projects Coordinator works closely with the ELRC Director to define project timelines and protocol and to establish reporting mechanisms that provide timely status updates across teams. The Position also performs Tier 2 PELICAN Help Desk Functions, when funding and scope are available and directed by OCDEL. The position is full-time, reports to the ELRC Director, and operates primarily out of 1500 Market Street.

RESPONSIBILITIES:

• Attend Infant Toddler Contracted Slots meetings and report updates to the ELRC Leadership Team, communicating updates and opportunities relevant to ELRC intermediary activities, provider community, and family community.
• Implement internal monthly invoicing ITCS protocol to ensure timely provider payment and corresponding documentation, providing documentation of invoices to providers upon internal submission.
• Coordinate ITCS enrollment activities with Family Services and Provider Teams.
• Complete ELRC Orientation for new Providers, including review of ELRC Provider Agreement, review of functions/services of each ELRC team, and provide warm hand-off to team Managers appropriately to establish primary points of contact for ongoing support.
• Support the ELRC Leadership Team in preparing and implementing protocol in advance of summer camp and beginning of traditional school year transfer requests to streamline processes and ensure the timely completion of transfers.
• Support the ELRC Leadership Team in developing and implementing protocol in advance of summer camp and beginning of traditional school year registration fees to efficiently collect Provider data and ensure data is acted on and distributed to the Provider Services Team appropriately.
• Regularly check PELICAN Provider alerts and direct to appropriate ELRC Leadership, and/or simultaneously act and report on alert, and/or act to onboard new Providers.
• Provide training on protocol for ELRC teams to implement approaches that reduce administrative burden and leverage technology, as well as client engagement of both providers and families.
• Perform Provider Tier 2 PELICAN Help Desk Services, as directed by OCDEL.
• Complete ongoing required and growth professional development to remain current on ELRC policies and procedures, to understand the scope of resources available to regional families, and to develop internal and external collaboration to promote access to the full scope of resources.
• Develop reports as necessary.
• Perform additional duties as assigned.

SKILLS:

• Ability to build effective working partnerships across program leaders
• Extensive knowledge of the methods, principles, and practices of project management, including planning, controlling, and the discipline to organize and carry out assignments in an independent manner
• Ability to facilitate the coordination of multiple tasks and manage a variety of projects simultaneously
• Ability to develop priorities and timelines for assigned work
• Ability to create timely and accurate reports and recommendations for program service improvements
• Ability to communicate effectively and work productively with colleagues, government agencies, service providers, program participants, and other human services
• Extensive knowledge of Child Care Works, both from the provider operations context and of the connection of Provider, Quality, and Family Services

EDUCATION: Bachelor’s degree in business administration, early childhood education, social work, public administration, or a related field

EXPERIENCE:

• 5 years of experience in Child Care Works program administration or related programs
• 5 years of experience in program oversight, including large-scale project management activities
• Preferred: Experience in welfare, early childhood, or subsidized services systems

SALARY GRADE: 18

PHMC is an Equal Opportunity and E-Verify Employer.