What are the responsibilities and job description for the Organizational Development Specialist position at Phoebe Putney Health System?
The Healthcare Experience Coach provides strategic leadership, oversight, and training to help drive top-level employee engagement and consistent great patient experiences across the Phoebe Putney Health System. Works with leaders to strategically align patient experience and employee engagement to enhance the overall quality of care. Oversees the Qualtrics platform, which visually and analytically aligns the employee engagement and patient experience scores, helping leaders understand the key drivers of success in their oversight areas. He / she will monitor, analyze, and report on the voices of both the employees and patients. Serves as lead internal Superior Service consultant to assist in identifying employee and patient expectations and developing strategies to meet and exceed identified expectations and organizational needs. Designs develops, and leads coaching programs and provides consultative support to increase operational effectiveness to improve overall satisfaction. Assists in goal setting for department level, entity, and regional overall satisfaction, helps communicate goals, and assists in the development of action plans and timelines for completion. Identifies management training development needs across the system, making recommendations for curriculum content and providing input to how the organization's resources ? people, money, and time ? are developed to meet these needs. Provides input for the design and development of leadership training, as well as coaching and evaluation of both new and ongoing staff training and management / leadership development programs. The Healthcare Experience Manager will be part of the Organizational Development Coach team with a focus on aligning training and development with strategic initiatives to impact a positive experience for patients and staff. Key metrics will include patient engagement scores, and employee engagement scores, and should impact employee retention as well as personal and professional growth of staff.
EDUCATION REQUIREMENTS
4-year / Bachelor's Degree in related field (Required)
Master's Degree in Organizational Development, Training, or Healthcare Management (Preferred)
EXPERIENCE REQUIREMENTS
3 - 4 years Experience in Organizational Development / Leadership Development, or Education (Required)
3 - 4 years of previous experience in developing and implementing a strategic approach to leadership and employee development (Required)
6-7 years of experience in a hospital or managed care setting (Required)
Previous experience leading a cross-functional, enterprise-wide complex project is strongly (Preferred)
CERTIFICATIONS AND LICENSURES
Preferred Certifications / Licensures : Certifications relevant to Organizational Development and / or employee or patient experience
Maintains CEUS and membership in a professional organization, additional certifications as determined by leadership may be requested at a later time
- Position is onsite
