What are the responsibilities and job description for the Fairfield Jonesboro- Guest Services-Hourly position at Phoenix American Hospitality LLC?
Fairfield Jonesboro- is seeking a Guest Service Agent to join the team. We offer competitive wage and great benefits.
Job Expectation
A Guest Services Associate is primarily responsible for checking-in and out hotel guests courteously and providing information inquiries from guests and visitors. Also, processing all payments according to established hotel requirements, ensuring that all procedures are completed to the hotel's standards and assisting where necessary to ensure optimum service to guests.
QUALIFICATION STANDARDS
- Provide excellent customer service to arriving and departing guests / owners
- Check in and check out, make reservations and confirmations
- Efficiently maintain daily organization of the front desk operation
- Multitask, detail oriented, remain service centric
- Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks
- Assist with guest issues with professionalism maintaining hospitable attitude.
- Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
- Follow PAH Management operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations.
Education & Experience :
Physical requirements :
