What are the responsibilities and job description for the Customer Relationship Manager & Sales Support position at Phoenix Building Solutions?
Job Description:
We are looking for a highly organized and detail-oriented individual to join our team as a Customer Relationship Manager & Sales Support.
In this role, you will be responsible for ensuring that every order is submitted accurately and completely. You will review every spec, confirm every option, and communicate that order clearly to the production team.
You will work closely with our sales team to ensure that every customer receives excellent service and support throughout the buying process.
Responsibilities:
- Be the Bridge: Review orders, confirm specs, and communicate with production team
- Ensure Flawless Builds: Work with plant team to build homes according to customer specs
- Document the Journey: Take photos of each home during construction to share with customers
- Support the Sale: Be prepared to jump in on-site to sell directly and earn commission
- Coordinate with Purchasing: Collaborate with purchasing team to ensure materials are ordered correctly
- Oversee Delivery Details: Work with accounting and transportation teams to prepare homes for shipment
Requirements:
- Must be hyper-detail-oriented and customer-focused
- Excellent communication and problem-solving skills
- Prior experience in a detail-intensive, customer-facing role preferred
- Ability to adapt to changing situations and priorities
- Comfortable using technology to track orders and document progress
