What are the responsibilities and job description for the Sales & Customer Advocate position at Phoenix Building Solutions?
Position Overview:
We are seeking a highly detail-oriented and customer-focused individual to join our team as a Sales & Customer Advocate. In this role, you will serve as the vital link between our sales team, production crew, purchasing department, transportation team, and customers.
Your primary responsibility will be to ensure that every order is submitted accurately and completely. You will review every spec, confirm every option, and communicate that order clearly to the production team.
You will work side-by-side with our plant team to ensure every home is built exactly to the customer's specifications. Your attention to detail and ability to communicate effectively will be essential in ensuring flawless builds.
Responsibilities:
- Be the Bridge: Review orders, confirm specs, and communicate with production team
- Ensure Flawless Builds: Work with plant team to build homes according to customer specs
- Document the Journey: Take photos of each home during construction to share with customers
- Support the Sale: Be prepared to jump in on-site to sell directly and earn commission
- Coordinate with Purchasing: Collaborate with purchasing team to ensure materials are ordered correctly
- Oversee Delivery Details: Work with accounting and transportation teams to prepare homes for shipment
Requirements:
- Must be hyper-detail-oriented and customer-focused
- Excellent communication and problem-solving skills
- Prior experience in a detail-intensive, customer-facing role preferred
- Ability to adapt to changing situations and priorities
- Comfortable using technology to track orders and document progress
