What are the responsibilities and job description for the Interpreter Services Supervisor position at Phoenix Children's Hospital?
Position Details
Department : PCH-MAIN | Language Services
Location : Phoenix
Shift : Mon-Fri, Days, 8am-5pm
Category : Interpreter & Translation Svcs
Posting # : 911594
Employee Type : Full-Time
Position Summary
The Interpreter Services Supervisor works under the direction of the Manager of Language & Cultural Services to provide day-to-day supervision of activities related to Language Services. Responsibilities include planning and executing operational activities, staffing, and providing a point of service contact for all departments that utilize Language Services. This position maintains appropriate staffing levels and monitors the daily productivity of the staff in addition to providing ongoing support and assessment of interpreter staff by developing individual and group educational opportunities.
Position Duties
- Supervises daily activities of department or assigned area to include hiring, coaching, disciplining, creating development plans, writing check ins and scheduling of staff.
a. Assesses needs and provides on-going support by rounding, shadowing and continuous collaboration with staff
b. Supervises the workflow of Interpreters
c. Creates and facilitates preceptor / orientation program for new employees
d. Supports manager with completion of annual staff mandatory competencies
e. Supervises on-site and remote employees
f. Schedules American Sign-Language (ASL) Interpreters and supports staff with languages of lesser diffusion
a. Assists in identifying and implementing new solutions to maintain and improve workflow
b. Recognizes areas for improvement to departmental processes and makes recommendations for improvement.
Provides thorough orientation and ongoing training on operational procedures and troubleshooting techniques.
a. Provides leadership by projecting a positive attitude and motivating learning
b. Accountable for promoting a culture of learning resulting in staff / team development and retention
Makes decisions that demonstrate sound stewardship of financial resources - collaborates with the team to meet department / organization financial goals
Phoenix Children's Mission, Vision, & Values
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by :
Values
