What are the responsibilities and job description for the Case Manager position at Phoenix Children's?
Case Manager Apply! Apply! Position Details
Department: PCH-MAIN | Case Management
Location: Phoenix
Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, 8am-5pm
Category: Care Mgmt/Social Wrk/Case Mgr
Posting #: 912816
Employee Type: Part-Time
Position Summary
The position provides comprehensive care coordination for patients as assigned and assesses the patients plan of care. The Case Manager is responsible for Length of Stay management and discharge planning. Develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, advocating and facilitating options and services to meet the patients health care needs. Interacts extensively with the care teams to support the clinical roadmap. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position works independently, receiving supervision of work activities from the Lead CM team, Supervisor of Case Management and Manager of Case Management and is accountable for the quality of clinical services delivered by both them and community partners and identifies/resolves barriers which may hinder effective patient care.
Position Duties
Establishes estimated Length of Stay via MCG criteria and tools,
Completes an initial screen of all patients on admission (not to exceed within 24 hours of admission) utilizing MCG criteria to identify needs related to care coordination and/or discharge planning.
Leveraging MCG and other evidence-based guidelines, coordinates development and implementation of a comprehensive discharge care plan in collaboration with the clinical care team.
Ensures plan of care is in place with all team members. Proactively collaborates with members of the interdisciplinary clinical care team to define and document a clear and comprehensive treatment plan, including post-discharge needs. Identifies and facilitates resolution of variances in the plan of care that may impact length of stay. Facilitates referrals to other disciplines, and monitors for appropriate follow-up.
Facilitates and provides on-going communication with patient/family and escalates unresolved barriers to timely discharge to Case Management, Manager or Utilization Management Medical Director, as per department protocols.
Reviews and analyzes third-party payer denials for in house patients, and communicates to attending physician , Case Management, Manager, Utilization Management Medical Director, and Utilization Management Nurse as per department protocols.
Cultivates and maintains effective interaction/communication with members of the interdisciplinary care team and proactively engages patient and families in the delivery of care across the continuum of care.
Reviews the patient daily for appropriate patient status , level of care and goal length of stay per established Case Management daily prioritization protocol , utilizing MCG criteria and communicates goal length of stay to clinical care team, patient and family.
Keeps patient discharge information current in Case Manager EMR documentation. Assesses each patients status and activities daily as appropriate to patient needs. Ensures timeliness of care and identifies barriers to transition of care or discharge.
Participates in interdisciplinary rounds and/or service line rounds with clinical care team.
Obtains and reviews necessary medical reports and subsequent treatment plan requests to conduct ongoing care planning and discharge planning.
Utilizes MCG guidelines/pathways to determine admission status, level of care, goal length of stay and continued provision of services as evidenced by audit of documentation in EMR.
Documents avoidable days, extended length of stay, authorizations and denials for medical necessity in SCM and SAM as evidenced by audit.
Communicates to Utilization Management Nurse data supporting denial appeals, or notification of potential denials.
Communicates with payers to resolve potential denials.
Working knowledge of DRG payment methodology and ICD-9/10 coding system.
Provides Medicare/Tricare Rights and Detailed Notice of Discharge to patient and families.
Assesses patient for appropriate discharge placement. Identifies presumed discharge location on admission.
Consults with social services and other resources as needs or problems are identified.
Communicates transition/discharge plans and problems to other case managers as care is transitioned. Ensures that health care team is proactive in making arrangements for transition/discharge, and ensures that each transition/discharge plan has clear goals that are attainable. Ensures that all elements of patients` needs are addressed in the transition/discharge plans.
Validates that family and patient are aware and understand discharge plan as demonstrated by documentation and feedback.
Ensures that education and teaching for family and patient to support transition/discharge is begun as quickly as possible with the health care team.
When appropriate, performs outpatient and clinic care coordination and monitors patients care as they transition between inpatient and outpatient service.
Keeps families and patients involved and informed as demonstrated by feedback.
Facilitates and provides on-going communication with patient/family and interdisciplinary staff to identify and resolve potential barriers to discharge
Communicates with payers to resolve potential denials.
Responds to emails within 24 hours.
Clear communication skills with all internal and external customers.
Provides excellent service routinely in interactions with all customers, i.e. Co workers, patients, visitors, physicians, volunteers, etc.
Keeps families and patients involved and informed as demonstrated by feedback.
Cultivates and maintains effective interaction/communication with members of the medical staff, nursing staff, social workers, Utilization Management team and families to drive the care coordination process and to facilitate continuity of patient care.
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
First Name *
Last Name *
Phone *
Email Address *
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Resume Upload *
Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.
Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading
or drag your file to this box
Are you a current or former employee? *
PCH Network ID:
PCH Password:
SSN:
DOB:
×
Desired pay?
How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) Other
Who referred you * Which department do they work in? Do you know their phone number/email?
Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.
Education Do you meet this requirement?
Yes No
Yes No
Experience Do you meet this requirement?
Yes No
Yes No
Yes No
Certifications / Licenses / Registries Do you meet this requirement?
Yes No
Yes No
Yes No
Yes No
Yes No
Special Skills Do you meet this requirement?
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Physical Requirements & Occupational Exposure/Risk Potential
I Agree
Department: PCH-MAIN | Case Management
Location: Phoenix
Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, 8am-5pm
Category: Care Mgmt/Social Wrk/Case Mgr
Posting #: 912816
Employee Type: Part-Time
Position Summary
The position provides comprehensive care coordination for patients as assigned and assesses the patients plan of care. The Case Manager is responsible for Length of Stay management and discharge planning. Develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, advocating and facilitating options and services to meet the patients health care needs. Interacts extensively with the care teams to support the clinical roadmap. The intensity of care coordination provided is situational and appropriate based on patient need and payer requirements. This position works independently, receiving supervision of work activities from the Lead CM team, Supervisor of Case Management and Manager of Case Management and is accountable for the quality of clinical services delivered by both them and community partners and identifies/resolves barriers which may hinder effective patient care.
Position Duties
- Coordination of Care
Establishes estimated Length of Stay via MCG criteria and tools,
Completes an initial screen of all patients on admission (not to exceed within 24 hours of admission) utilizing MCG criteria to identify needs related to care coordination and/or discharge planning.
Leveraging MCG and other evidence-based guidelines, coordinates development and implementation of a comprehensive discharge care plan in collaboration with the clinical care team.
Ensures plan of care is in place with all team members. Proactively collaborates with members of the interdisciplinary clinical care team to define and document a clear and comprehensive treatment plan, including post-discharge needs. Identifies and facilitates resolution of variances in the plan of care that may impact length of stay. Facilitates referrals to other disciplines, and monitors for appropriate follow-up.
Facilitates and provides on-going communication with patient/family and escalates unresolved barriers to timely discharge to Case Management, Manager or Utilization Management Medical Director, as per department protocols.
Reviews and analyzes third-party payer denials for in house patients, and communicates to attending physician , Case Management, Manager, Utilization Management Medical Director, and Utilization Management Nurse as per department protocols.
Cultivates and maintains effective interaction/communication with members of the interdisciplinary care team and proactively engages patient and families in the delivery of care across the continuum of care.
Reviews the patient daily for appropriate patient status , level of care and goal length of stay per established Case Management daily prioritization protocol , utilizing MCG criteria and communicates goal length of stay to clinical care team, patient and family.
Keeps patient discharge information current in Case Manager EMR documentation. Assesses each patients status and activities daily as appropriate to patient needs. Ensures timeliness of care and identifies barriers to transition of care or discharge.
Participates in interdisciplinary rounds and/or service line rounds with clinical care team.
- Regulatory responsibilities
Obtains and reviews necessary medical reports and subsequent treatment plan requests to conduct ongoing care planning and discharge planning.
Utilizes MCG guidelines/pathways to determine admission status, level of care, goal length of stay and continued provision of services as evidenced by audit of documentation in EMR.
Documents avoidable days, extended length of stay, authorizations and denials for medical necessity in SCM and SAM as evidenced by audit.
Communicates to Utilization Management Nurse data supporting denial appeals, or notification of potential denials.
Communicates with payers to resolve potential denials.
Working knowledge of DRG payment methodology and ICD-9/10 coding system.
Provides Medicare/Tricare Rights and Detailed Notice of Discharge to patient and families.
- Transition and Discharge Planning
Assesses patient for appropriate discharge placement. Identifies presumed discharge location on admission.
Consults with social services and other resources as needs or problems are identified.
Communicates transition/discharge plans and problems to other case managers as care is transitioned. Ensures that health care team is proactive in making arrangements for transition/discharge, and ensures that each transition/discharge plan has clear goals that are attainable. Ensures that all elements of patients` needs are addressed in the transition/discharge plans.
Validates that family and patient are aware and understand discharge plan as demonstrated by documentation and feedback.
Ensures that education and teaching for family and patient to support transition/discharge is begun as quickly as possible with the health care team.
When appropriate, performs outpatient and clinic care coordination and monitors patients care as they transition between inpatient and outpatient service.
- Provides excellent customer service
Keeps families and patients involved and informed as demonstrated by feedback.
Facilitates and provides on-going communication with patient/family and interdisciplinary staff to identify and resolve potential barriers to discharge
Communicates with payers to resolve potential denials.
Responds to emails within 24 hours.
Clear communication skills with all internal and external customers.
Provides excellent service routinely in interactions with all customers, i.e. Co workers, patients, visitors, physicians, volunteers, etc.
- Leadership care coordination
Keeps families and patients involved and informed as demonstrated by feedback.
Cultivates and maintains effective interaction/communication with members of the medical staff, nursing staff, social workers, Utilization Management team and families to drive the care coordination process and to facilitate continuity of patient care.
- Performs miscellaneous job related duties as requested.
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:
- Offering the most comprehensive care across ages, communities and specialties
- Investing in innovative research, including emerging treatments, tools and technologies
- Advancing education and training to shape the next generation of clinical leaders
- Advocating for the health and well-being of children and families
- We place children and families at the center of all we do
- We deliver exceptional care, every day and in every way
- We collaborate with colleagues, partners and communities to amplify our impact
- We set the standards of pediatric healthcare today, and innovate for the future
- We are accountable for making the highest quality care accessible and affordable
First Name *
Last Name *
Phone *
Email Address *
Good News! Your email account already has already been registered. Provide your password for quicker access.
Password *
You must login to continue!
Forgot your password? - You may click here to reset it.
Resume Upload *
Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.
Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pages should be exported as PDF before uploading
or drag your file to this box
Are you a current or former employee? *
PCH Network ID:
PCH Password:
SSN:
DOB:
×
Desired pay?
How did you hear about this position? College/University Event Direct Mail Employee Referral Internal Transfer Job Board Job Fair Journal Newspaper Open House Professional Association Radio Retained to Agency PCH Website Social Media (FB, Twitter, LinkedIn) Other
Who referred you * Which department do they work in? Do you know their phone number/email?
Position Qualifications Please review the following qualifications and specify whether you meet each of the requirements listed.
Education Do you meet this requirement?
- Bachelors degree in Nursing or a combination of Associate degree in Nursing coupled with 3 years clinical experience.
Yes No
- Masters degree in Nursing
Yes No
Experience Do you meet this requirement?
- Minimum of (1) year of broad clinical experience. Care coordination, case management, discharge planning and utilization review experience preferred.
Yes No
- Working knowledge of the financial aspects of third party payers and reimbursement.
Yes No
- Working knowledge of the use of evidence-based guidelines to effectively manage length of stay.
Yes No
Certifications / Licenses / Registries Do you meet this requirement?
- Current State of Arizona RN license
Yes No
- Case Management Certification (CCM)
Yes No
- Current BLS Certification for Health care Provider from the American Heart Association
Yes No
- Valid AZ Department of Public Safety (DPS) Fingerprint Clearance Card
Yes No
- Valid Compact State RN License
Yes No
Special Skills Do you meet this requirement?
- Bilingual (Spanish)
Yes No
- MCG criteria knowledge
Yes No
- Excellent communication skills, both verbal and written.
Yes No
- Effective critical thinking skills and ability to anticipate patient discharge needs.
Yes No
- Moderate to expert computer skills
Yes No
- Effective decision-making /problem-solving skills, demonstration of creativity in problem-solving, influential leadership skill.
Yes No
Physical Requirements & Occupational Exposure/Risk Potential
- Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Occasionally
- Physical Requirement - Hearing - Constantly
- Physical Requirement - Pushing/pulling - Occasionally
- Physical Requirement - Reaching - Occasionally
- Physical Requirement - Sitting - Constantly
- Physical Requirement - Standing - Constantly
- Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
- Physical Requirement - Talking - Constantly
- Physical Requirement - Walking - Constantly
- Physical Requirement - Near Vision - Constantly
- Physical Requirement - Far Vision - Constantly
- Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
- Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
- Occupational Exposure/Risk Potential - Inside office environment - Applicable
- Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
- Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
I Agree
