What are the responsibilities and job description for the Quotations Specialist - Part Time position at Phoenix Contact?
Job Summary
The position of Quotations Specialist will fulfill the day-to-day duties of the Quotations Department to document direct customer and distributor pricing efficiently and accurately as required. This position will actively communicate with internal and external customers to resolve issues and respond to inquiries.
This is a part time role.
Key Responsibilities
- Document and process requests for new quotations, modifications to existing quotes and quotation renewals.
- Express oneself clearly in conversations and written interactions with others using phone and email.
- Ability to identify information needed to clarify a situation, seeking that information from appropriate sources using skillful questioning to determine correct answers.
- Willingness to develop the depth of knowledge and skill to function efficiently within the entire quoting processes.
- Develop a command of all standard Quotations processes.
- Assist field sales and distributors with the quoting process as requested.
- Special projects as assigned by the Quotations Supervisor.
- Maintain effective communication channels and working relationships with internal contacts and external customers.
- Works collaboratively to produce innovative ideas and drive forward change.
- Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance, or support.
- Readily handles change by taking advantage of lifelong learning opportunities and being open-minded and curious in the face of new challenges.
Qualifications
- Must have at least two years of customer service or call center experience
- Working knowledge of Microsoft Office, Baan & CRM systems helpful
- Excellent communication skills are essential.
- Accurate data entry skills
- Ability to prioritize and meet deadlines.
- Knowledge of Phoenix Contact product, sales structure, and Distributors helpful
We Value
- Knowledge of Phoenix Contact product, sales structure, and Distributors helpful
Essential Job Functions
- Must be able to work as a member of a team to provide world-class customer service.
- Must have equivalent of high school diploma.
- Must be able to work occasional overtime.
- Must be able to sit for up to 4 hours at a time and 8 hours in a day.
- Must be able to use a computer keyboard and mouse to perform data entry.
- Must be able to communicate effectively in verbal and written English.
Perks & Benefits
Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, life insurance, short & long-term disability, tuition assistance, and more!
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Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 x3490 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email HR@phoenixcontact.com.
Notice to Staffing Agencies, Placement Services, and Professional Recruiters:
Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact's resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.
