Social Services Coordinator

Are you passionate about helping older adults and disabled population live active and independent lives?

Phoenix Family is looking for a dynamic Service Coordinator to join the team and make a positive impact in the lives of older adults in Kansas City, MO. In this full-time (40 hours/week) position, you will be responsible for connecting older adults and disabled residents with vital supportive services, such as assessments, case management, referrals, advocacy, and education. This is an incredible opportunity to help those in need and become part of an outstanding team of professionals.

JOB SUMMARY

• Identify supportive services and other resources for older adult and disabled residents including medical, financial, mental services as well as assistance programs.
• Actively demonstrate high level of discretion and autonomy regarding program development, resident life skill enhancement, and administrative tasks and duties as assigned.
• Consistent communication with residents to evaluate immediate needs and provide appropriate referrals to community social service agencies as necessary.
• Monitor resident progress and provide case management: Continuing assessment and crisis intervention skills utilized to ensure residents receive/obtain necessary services and referrals.
• Maintain communication with management regarding resident daily living needs to enable residents continued independent living.
• Provide assistance, as needed, to residents in preparing documents (i.e. Vial of Life, Emergency Information Sheet, Medicare, and Medicaid applications).
• Maintain detailed files on all residents documenting contacts, referrals, and all correspondence related to residents.
• Organize and develop special and diverse program events, with resident participation, such as: speakers, recreational and educational activities, and support groups as needed.
• Disperse food to residents through various food programs, including Harvesters Mobile Food Pantry. Lifting to 50 lbs. may be required.
• Maintain detailed information on all programs, activities and/or services and distribute to residents through resident meetings.
• Design and distribute monthly newsletter and calendar to residents.
• Attend Resident Association meetings, Service Coordinator meetings, seminars and conferences, and other meetings as requested.
• Practice the strengths based approach and strive toward resident self-sufficiency with every service and program provided and created.

JOB REQUIREMENTS

• Bachelor’s degree in social services field preferred but may be substituted with experience working directly with seniors.
• Ability to use oral and written skills to effectively communicate with residents, staff, and community social service agencies.
• Ability to develop positive relationships with residents to assess needs and provide referrals.
• Knowledge of community resources available to older adult and disabled residents.
• Experience in problem solving and demonstrated skills in conflict resolution.
• Proficient in Excel, Word, Publisher
• Culturally sensitive; able to recognize individual differences to manage relationships and interactions with others.
• Familiar with the strengths-based approach to service delivery.

Job Type: Full-time

Pay: $46,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Case management: 2 years (Preferred)

Work Location: In person

Salary : $46,000 - $48,000