Performance Improvement Administrative Assistant

Position Summary

Under the direction of the VP, Performance Improvement, the PI Administrative Assistant functions in a support role to the Vizient Southern States Performance Improvement department. As a key point of contact for the PI Department, this position must be a well-organized, self-directed and a high performer able to coordinate multiple activities and support multiple individuals simultaneously. Coordination of work and support for multiple internal and external stakeholders is a key component.

Essential Duties and Responsibilities

Includes the following: (Other duties may be assigned).

• Assists with the development and implementation of performance improvement activities to include but not limited to: scheduling meetings, finalizing speakers, coordinating communications, managing registrations, documenting meeting minutes, tracking participation and evaluations, answering phone calls, and producing meeting materials.
• Responsible for maintaining accurate membership database and appropriate distribution lists for multiple groups.
• Coordinates and organizes content on website portal and departmental shared drives.
• Responsible for ensuring timely and appropriate communication and follow up with member participants relative to PI activities
• Coordinates the sharing of clinical and performance knowledge among member healthcare organizations through the regional events, meetings, conference calls and website portal.
• Responsible for facilitating remote meeting technology such as webinars and conference calls.
• Supports PI department staff in preparation of performance improvement activities to improve critical business processes that drive continuous process improvement.
• Coordinates project schedules and manages tools for monitoring identified council, collaborative and project action items as well as performance metrics.
• Assists in the development of work aids, such as project charters and plans, process maps, checklists, root-cause analysis tools, implementation plans and supports personnel with implementing defined processes.
• Responsible for assisting with collecting, tracking and reporting metrics for the PI department to be used in various reports.
• Drafts reports and presentations to support and promote regional performance improvement activities including marketing materials, newsletter articles and progress reports.
• Supports company operations to include office coverage, answering phones, getting mail, and supporting office events.
• Maintains current knowledge on key healthcare issues and works with the PI department to creatively bring solutions to the members in a progressive manner

Qualifications

To perform this job successfully, the PI Assistant must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience, Skills and Abilities

Required minimum education: Bachelor’s degree, preferably in health care or business related field.

Required minimum experience:1-year experience in the following areas: clinical and/or hospital/healthcare setting; tools, techniques and methodologies of performance improvement/quality management; project management and team facilitation; and data management.

Required minimum skills:

• Strong project coordination and team/group facilitation skills
• Strong computer skills: MS Office (Word, Excel, Power Point)
• Excellent communication skills both verbal and written
• Strong teamwork, leadership and presentation skills; excellent problem solving skills.
• Self-directed and detail oriented; ability to organize and manage multiple projects simultaneously.
• Minimal travel required

Certificates, Licenses, Registrations

Lean/Six Sigma or any continuous improvement Certification preferred, but not required.

From: Phoenix Workforce Solutions, LLC