Care Coordinator (Full-time) (Santa Ana, CA)

POSITION SUMMARY

Reporting to the Clinical Manager, the Care Coordinator (CC) is responsible for providing case management services to an assigned caseload of patients diagnosed with substance use disorders. The CC is responsible for assessing client needs, developing, implementing and reviewing service plans, and working with Phoenix House staff and other community resources in meeting / achieving client service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complies with productivity standards of the Agency and maintains an appropriate caseload to reach the budgeted daily expectation of billable hours.
• Submits timely documentation (progress notes, assessments, treatment plans, notes to chart) as outlined in policy and measured via productivity reports.
• Completes and maintains all documentation of services delivered, which includes individual case management records, group notes, and general communication logs.
• Provide clinical consultation to referral resources, family members, and others to help support clients in their recovery
• Attends and participates in weekly staff meetings, case conferences, community meetings, and program and family gatherings.
• Assists all clients through the care system (Phoenix House, partner providers, and external resources as needed) by acting as a patient advocate and navigator.
• Sets and schedules appointments with care providers as recommended by doctor's orders, treatment plan, and / or treatment staff, including patient follow-up after appointments.
• Assists clients in obtaining health insurance through any and all eligible means, if not already covered.
• Facilitates client and family education regarding health conditions / diagnoses, including making self-available for parent questions and concerns.
• Assists the treatment team in finding needed resources for clients and families
• Coordinates continuity of patient care with patients and families following admission and discharge, including creating and maintaining a case management (transition) plan.
• Assists support staff in daily patient interactions as needed and as available.
• Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
• Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to Managed Care Initiatives.
• Evaluates clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
• Responsible for dealing competently and courteously with external partners and customers (federal, state, agency, and local government officials) Board Members, volunteers, prospects, donors, clients, and other Phoenix House staff.
• Develops positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism. Oversee and ensure a client-centered approach to service delivery and program operations region-wide
• Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
• Attends and participates in program and all staff meetings
• Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
• Other duties as assigned

EDUCATION / EXPERIENCE / CREDENTIALS

The Care Coordinator shall possess a

High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS). or

Minimum of a high school diploma or its equivalent; and be certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).

KNOWLEDGE, SKILLS, AND ABILITIES