What are the responsibilities and job description for the Outside Sales Representative I- Central Ohio position at Phoenix Metals?
Phoenix Metals Company is a metal distribution company with 17 locations across the United States. The company is a subsidiary of Reliance Inc., a Fortune 500 SEC registrant, and the largest metals service center company in North America.
JOB SUMMARY
This job is in the Outside Sales job family (Department), which covers positions the duties of which are to perform or supervise work involved in promoting and maintaining sales by originating and developing leads and performing sales remotely, over the phone or email. This job family also includes positions providing customer service and serving as customer service points of contact as well as marketing positions responsible for collection, analysis and dissemination of information on movement, demand, prices, marketing trends, and other facts relating to the marketing of Phoenix products.
DUTIES AND RESPONSIBILITIES
- Responsible for selling products for distribution to business and industrial establishments or individuals at sales office, store, or showroom.
- Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
- Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
- Assigned territory of Central Ohio
- Assesses and maximizes the buying potential, profitability and product / service requirements of customers through creation of a sales strategy and action plan.
- Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
- Partners with customers within assigned territories to proactively identify long and short term needs and provide mutually beneficial solutions for products and / or services.
- Maintains customer records using appropriate automated systems.
- Schedules and performs cold calls and calls to existing customers in assigned territory.
- Highlights product features based on a technical knowledge of product capabilities and limitations.
- Answers customers' questions about products, prices, availability, and product uses.
- Develops / maintains effective relationships with customers, providing customer service and complaint resolution.
- Regularly inquires and monitors customer satisfaction in regard to quality of products, services and deliveries.
- Promotes feedback mechanisms for customers to influence the continuous improvement of operations and / or production and makes recommendations for potential product enhancements or modifications to increase sales.
- Develops or enters formal quotations into appropriate system or format and provides them to customers.
- Independently negotiates certain pricing and / or agreements, following established guidelines and / or approvals.
- Follows up with all quotes in a timely manner and according to policy.
- Acquires and regularly updates general knowledge of the metals industry, including potential customers and competitors, as well as business trends through trade association events and industry publications.
- Responsible for adhering to safety processes and protocols
- Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
- Manage inventory of contract customers and address any customer issues.
- Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
- Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
REQUIRED & PREFERRED QUALIFICATIONS
PHYSICAL REQUIREMENTS / WORK ENVIRONMENT
Sedentary work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
We are an equal opportunity employer. All applicants shall be considered for employment without regard to their race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable Federal, state, or local law.
