What are the responsibilities and job description for the Infrastructure Services Manager (Senior Information Technology Systems Specialist) position at Phoenix Police Department?
ABOUT THIS POSITION
Why you should join us :
Phoenix is the 5th largest city in the country. We are emerging in the new economy with strength in high technology, manufacturing, bioscience research and advanced business services. Here at the City of Phoenix, we have more than 14,000 employees working across 35 departments. We strive to be an employer of choice by offering great benefits and opportunities for career growth and advancement. All we need is you!
The City of Phoenix currently has a vacancy for an Infrastructure Services Manager (ISM) to supervise the infrastructure team. In this role, you will report to the Assistant Chief Information Officer of the Technology Services Division (TSD) of the Water Services Department (WSD). In this vital role, you will provide leadership in establishing service level expectations, developing, and improving operational procedures, system patching, upgrades, lifecycle management, and ensuring the timely completion of staff assigned tasks. Additionally, you will utilize customer feedback and other metrics to continually focus on improving service delivery to our internal customers to meet or exceed defined service level targets.
What you will do :
- Assist in the developing, implementing, and adhering of IT policies and procedures that enable strong performance, security, and risk-management capabilities.
- Develop leadership reports that include metrics, data, and dashboards as it relates to performance management, and system monitoring to measure and improve service delivery and team performance.
- Establish and manage staffing levels using internal and external resources to ensure adequate resources are available to meet service level objectives and business demands.
- Lead and manage technical teams, providing direction, mentorship, and performance feedback.
- Convey technical concepts to both technical and non-technical stakeholders.
- Align IT infrastructure strategies with organizational goals and business objectives.
This opportunity is fully onsite as many of the responsibilities require you to work in-person with team members.
IDEAL CANDIDATE
What you will bring to the team :
SALARY
Pay Range : $93,121 to $131,040 annually.
Hiring Range : $93,121 to $118,872 annually.
Pay Range Explanation :
BENEFITS
A comprehensive benefits package is offered which includes :
For more details, visit : Unit 007 Benefits
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus :
Leading large-scale IT infrastructure projects, including planning, deployment, and tuning of corporate servers, network architecture, storage solutions, and cloud services.
RECRUITMENT DATES
Recruitment closes March 6, 2025. All materials must be received by 11 : 59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
REFERENCE
Senior Info Tech Systems Spec, JC : 09570, ID# 56939, 02 / 06 / 2025, USM, JG, Benefits : 007, Q
Building the Phoenix of tomorrow.
DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Salary : $93,121 - $118,872
