What are the responsibilities and job description for the Secretary II - Housing Department position at Phoenix Police Department?

ABOUT THIS POSITION

The City of Phoenix Housing Department's mission is to create, promote and sustain diversified and affordable housing opportunities while encouraging resident stability and economic independence. To fulfill the mission, the City of Phoenix Housing Department owns approximately 3,500 public and affordable housing units and manages more than 5,200 housing choice vouchers, providing homes to 25,000 persons. It also offers to finance for-profit and nonprofit partners to help create additional affordable housing opportunities.

This Secretary II position in the Housing Department performs skilled secretarial and general clerical work which requires typing, filing, and related activities and is responsible for front line, bilingual, in-person and over the phone customer service. Much of the work is performed within the limits of Microsoft Word, Excel, Outlook, and Emphasys Elite Work Order system. Independent judgment in the disposition of routine matters for one or more supervisors is normally an important element of this position. The Secretary II is tasked with answering calls through a telephone Contact Center for general Housing inquires and taking work order requests submitted by tenants and entering them in the Emphasys Elite system.

The position is assigned at the Housing Department located at 251 W. Washington on the 4th Floor of the Calvin C. Goode Municipal Building and reports to the Management Assistant II. Work schedule is Monday through Friday from 8 : 00 a.m. to 5 : 00 p.m.

IDEAL CANDIDATE

Ability to multitask in a fast-paced environment.
Ability to organize large amounts of information.

SALARY

Pay Range : $15.69 to $25.56 per hour.

Hiring Range : $15.69 to $23.18 per hour.

Pay Range Explanation :

Pay range is the entire compensation range for the position classification.

Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes :

Traditional pension with employer and employee contributions, click here for more details : Pension Information .

401(a) and 457 plans with employer contributions.

Choice of generous medical HMO, PPO, or HSA / HDHP plans.

Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.

Wellness incentive of up to $720 annually.

Dental, vision, and life insurance options.

Employer paid long-term disability.

Free Bus / light rail pass.

Tuition reimbursement program up to $6,500 per year.

Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.

Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.

Federal Student Loan Forgiveness offered through Savi .

For more details, visit : Unit 003 Benefits

MINIMUM QUALIFICATIONS

Two years of secretarial experience,

including training in office productivity software and the use of modern office equipment.

Other combinations of experience and education which meet the minimum requirements may be substituted.

The City job description can be found here .

All finalists for positions are subject to a criminal background check applicable to the department or position.

For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus :

Experience providing quality customer service to the public by telephone, email, or in person.

Experience proofreading and editing documents for correct spelling, grammar, and format.

Proficiency using Microsoft Office functions in Word, Excel, and PowerPoint

Experience with frontline reception.

Experience in scheduling, booking rooms, and maintaining calendars.

Experience keeping inventory and ordering office supplies

Experience managing electronic files.

Experience providing quality customer service to a diverse population and older adults.

Experience with multi-line phones.

Experience working with the public in various settings.

Experience taking multiple work requests at a time.

Experience working with confidential information.

Fluent in Spanish.

RECRUITMENT DATES

Recruitment closes March 13, 2025. All materials must be received by 11 : 59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

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Job interviews may be held by video or audio conference.

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If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Secretary II, JC : 00320, ID# 57185, 05 / 27 / 25, USM, MR, Benefits : 003

Building the Phoenix of tomorrow.

DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

Salary : $720 - $6,500

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Secretary II - Housing Department

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