What are the responsibilities and job description for the Support Staff - Full Time and Part Time position at Phoenix Rising Behavioral Healthcare & Recovery, Inc?
Reports To: Support Department Supervisor
Location: Phoenix Rising, Satellite Offices, Community
Wage: Negotiable
Hours: Part Time
Support Staff are the first representatives of the agency for clients and any other visitors. Therefore, the front desk must present a professional demeanor while they answer phones, schedule appointments for clients. Support staff must have a basic understanding of the services of the agency as well as the agency’s clinical functions.
DUTIES AND RESPONSIBILITIES
- Greet individuals as they come to the agency.
- “Check-In” clients and visitors per agency procedures
- Answer phones and direct phone calls to the appropriate person.
- Notify clinical staff of the arrival of their next appointment.
- Identify any paperwork or updates that the client needs to fill out and have the client complete the necessary paperwork. Checking alerts and following them.
- Make copies of insurance cards asking if insurance./address/phone number changes since last visit.
- Collect co-pays while notifying clients of any balances due.
- Petty Cash responsibilities.
- Obtain information for initial diagnostic assessment, verify insurance, and schedule diagnostic assessment appointments.
- Schedule next appointments for psychiatrist and as needed for other staff.
- Collects mail and gives to the appropriate person as well as giving messages to individuals as needed.
- Opening and Closing of office
- Ensures that all forms are available and makes copies of forms as needed including diagnostic assessment packets.
- Tracks stats as requested by Quality Improvement Director, and/or CEO. Survey Monkey entries
- Checks voicemail, and sends messages to appropriate person
- Notifies HR, person’s supervisor, and medical staff of call offs of staff
- Performs variety of clerical duties
- Performs other duties as assigned
- Understanding of HIPAA
- Ability to pass annual competency tests
JOB ACTIVITY DEMANDS
Physical:
- Ability to lift and carry twenty pounds of weight
- Ability to sit or stand for extended periods of time
- Ability to talk and have good hearing.
Mental and Personal
- Basic reading, writing and arithmetic skills
- Knowledge of phone system and protocol for answering phones.
- Professional verbal and written communication
- Computer literate with ability to learn new software applications.
- Discretion with confidential information
- Excellent organizational skills
- Pleasant and courteous demeanor with staff, callers and clients.
JOB SPECIFICATIONS
Education:
- Minimum of high school diploma or one to three years of clerical experience
Skills:
- Good interpersonal skills and the ability to get along with diverse personalities (clients, physicians, staff and general public)
- Good communication skills, written and verbal
- Ability for discretion with confidential information
- Ability to multi-task and cope with stressful situations
- Ability to be trained and use computer systems
Knowledge:
- Basic reading, writing and arithmetic skills
- Ability to pass annual competencies
- Understanding of HIPAA rules
- Ability to apply common sense understating to carry out instructions furnished in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in situations
- Basic understanding of mental health/mental illness
I have read and understand my job description.
______________________________________ _______________
Signature Date
