What are the responsibilities and job description for the IT Service Desk Technician position at Phoenix Staff Inc?
Job Description
Job Description
Title : Computer Service Desk Technician I
Location : Anchorage AK
Duration : 6 month contract
Have you tried turning it off and on again? Oh, you have? Let me get you to someone who can help.” If you know what to do next, this might be the job for you. We’re looking for someone who can work independently to deliver high-quality technical support. You’ll work closely with the Service Desk Support Supervisor to ensure proper application of diagnostics and outstanding customer service skills. You will also work with Network Engineers and System Administrators to develop skills necessary for advancement to those positions.
Your role :
- Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his / her queue in a timely fashion.
- Experience managing ticketing system
- Defines new processes or ways of processing Service Desk tasks. May be looked to as the go-to technical lead at the SD.
- Troubleshoots and resolves hardware / software related problems with laptop computers, desktop computers, PDAs, printers, scanners and other PC based peripherals.
- Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
- Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
- Assists Supervisor, Service Desk in training of other Computer Service Desk Technicians.
- Creates tickets for their work and ensures quality information is recorded in them.
- Configures and installs end user IP Telephony equipment (phones), as appropriate.
- May serve as point for Supervisor or Director on key project initiatives or improvement opportunities.
What you’ve got :
To find more great tech-centric jobs, please visit www.phoenixstaff.com.
Company Description
We believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.
Company Description
We believe that finding the right candidate shouldn’t be so hard. Neither should finding a job you love. By taking the time to understand your specific needs, we make the perfect placements and build relationships that last long after the position is filled. We’re fanatical about the right fit, and we look forward to finding yours.
