What are the responsibilities and job description for the EVENT SECURITY OFFICER position at Phoenix Suns?
Event Security personnel have a direct responsibility for the experience, welfare, and safety of Footprint Center guests. By maintaining established security policies and procedures, staff will protect the arena, its assets, employees, and guests.
What You Will Do :
Providing outstanding Customer Service is a main component of this role. Personnel will serve as information specialists responding professionally and patiently to guests' comments, questions, and requests as well as greet, welcome, and thank customers as they arrive and exit each event. A significant portion of your shift will consist of searching guests' bags via x-ray for prohibited items and monitoring guest flow through walk through metal detectors, utilizing hand wands when necessary.
- Provide outstanding customer service that exceeds guests' expectations while always seeking to find opportunities to improve guest experience.
- Have a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situations
- Respond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standards
- Have a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rules
- Respond to customer inquiries in a professional manner
- To ensure safety, monitor and control crowds during all events
- Verify credentials to control access into restricted areas
- Write clear and concise incident reports
- Monitor, patrol and respond to alarms / emergency situations inside / outside the Arena
What We Need From Our Team Member :
What You Can Expect :
Event Security Personnel do work in all weather conditions conducting multiple foot patrols of the facility without assistance or standing at stationary posts for several hours. Due to the nature of our business, employees work in an environment with large crowds and loud noises. Personnel will be subject to intense heights, including climbing ladders, walking on a catwalk 90 feet above ground level, climbing steep stairs on top levels, etc.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
The Phoenix Suns are an Equal Opportunity Employer M / F / D / V
