What are the responsibilities and job description for the Phoenix Systems is hiring : Audio / Video Installation Technician Field Supervisor position at Phoenix Systems?
Job Type
Full-time
Description
Phoenix Systems is growing and we are looking for an experienced Audio / Video Field Supervisor to join our amazing team. We are looking for candidates that are self-motivated, personable and of good character. You should be passionate about consumer electronics, custom installation, and all about providing world class service to our high-end clients. The Field Supervisor is responsible for overseeing, mentoring, and increasing the efficiency of the installation team.
Requirements
Essential Duties and Responsibilities :
- Responsible to improve efficiencies for the installation team, working in cooperation with other company field supervisors
- Mentor and monitor progress and growth development of the field technicians
- Subject matter expert (SME) with residential and commercial audio / video products including but not limited to automation systems, lighting control systems, security systems, networks, access control systems, and other low voltage products
- Perform random spot check of installations, travel to field technician job site to observe and verify the technician is capable of performing work assigned to company standards
- Act as the first level of support to troubleshoot and resolve escalated issues
- Develop and help enforce a training program, working in collaboration with the leadership team to identify training topics and subsequent implementation of training for field technicians
- Responsible for hands on assistance in the field as required by working with the technicians on a multitude of projects and scope of work that requires such assistance
- Work closely with scheduling teams to help resolve conflicts and to ensure that the correct resources are allotted to any given project
- Enforce compliance of company policies regarding vehicle maintenance, accident reporting, etc.
- Handle after hours emergency service calls (as assigned on a rotation basis)
- Perform other duties as assigned.
Qualifications and Education Requirements :
Physical Requirements :
Work Environment :
Benefits :
Salary Description
65,000 to $80,000 per year
Salary : $65,000 - $80,000
