Technical Trainer

The Technical Trainer is responsible for developing and delivering comprehensive training programs on low-voltage systems, including audio/video, security, home automation, and networking technologies. This role will ensure that Phoenix Systems’ installation technicians and employees throughout the organization possess the necessary knowledge and skills to perform high-quality installations, troubleshooting, and service. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for teaching.

Essential Duties and Responsibilities:

• Design and develop engaging and effective training materials, including presentations, manuals, standard operating procedures, hands-on exercises, and online modules
• Create and maintain up-to-date training content reflecting industry best practices and emerging technologies
• Develop training programs for various skill levels, from entry-level installers to experienced technicians
• Conduct classroom-based, hands-on, and in-the-field training sessions
• Provide hands-on coaching and mentorship, dedicating at least two days per week to collaborative training on active job sites with field technicians delivering clear and concise instruction on installation, configuration, troubleshooting, and service of products
• Create a curriculum to facilitate technical, sales, and in-office training based on company goals
• Ensure training materials, checklists, career paths, and programs are current, accurate, effective, and available for employees to access
• Collaborate with vendors and third-party training providers to arrange employee registration for and participation in outside training programs
• Manage and maintain training equipment and facilities
• Stay up-to-date on the latest advancements in audio/video, security, home automation, and networking technologies
• Maintain a strong understanding of industry standards and best practices
• Troubleshoot and resolve technical issues related to training equipment and systems
• Develop and administer assessments to evaluate trainees' knowledge and skills
• Track and report on training effectiveness and identify areas for improvement
• Maintain training records and provide feedback to field supervisors and management on training progress and performance
• Ensure all training is conducted with the highest safety standards in mind
• Train on proper tool use and safe work practices
• Perform other duties as assigned

Qualifications and Education Requirements:

• Proven experience as a technical trainer, instructor, or people manager responsible for training a team, preferably in the low-voltage industry
• Ability to complete all items on Audio/Video Installation Technician (II) or higher checklist
• Strong technical knowledge of audio/video systems, security systems, home automation, and networking technologies
• Excellent verbal and written communication skills, including ability to effectively communicate with vendors, employees, managers, and the executive leadership team
• Ability to develop and deliver engaging and effective training programs
• Proficiency in using training software and tools
• Ability to moderate large groups
• Exceptional planning and time management skills
• Meticulously organized and detail-oriented
• Strong problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Ability to lift and move training equipment
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook) and related business, training, and communication tools
• Ability to work independently and to carry out assignments to completion within standard accepted practices
• Valid Driver’s License and clear MVR Required

Preferred Qualifications:

• Experience with specific brands and systems used by Phoenix Systems
• Bachelor’s degree or higher in Communications, Education, or related area
• At least two years training experience

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear
• Ability to sit at a computer terminal for an extended period of time
• Occasional lifting and moving of light objects

Work Environment:

• Moderate noise (i.e. business office with computers, phone, printers, and light traffic)
• Office Setting at times
• Ability to travel locally and overnight to remote divisions when necessary

Benefits:

• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Monday - Friday daytime work schedule
• Positive work culture with opportunities for advancement and growth