Hospitality Manager

Hospitality Manager  

This role reports to the Director of Hospitality with a dotted line to the Executive Chef.   

Job Summary: 

The Hospitality Manager is responsible for overseeing all aspects of the dining room and concierge culinary services experience within a senior living facility. This includes culinary team restaurant-quality hospitality training, ensuring high-quality resident experiences in all culinary services, overseeing resident interactions and committees, documenting personalized resident preferences, acting as the culinary concierge leader, maintaining sanitation and safety compliance, and coordinating with kitchen and administrative teams. The ideal candidate is a hands-on leader with a strong background in hospitality and food service management, dedicated to creating a welcoming and enjoyable dining environment for residents and guests. 

Who are you? 

• You are ambitious and intellectually curious with a desire to grow and learn
• You are multi-dimensional with an entrepreneurial spirit
• You do not mind routine work but look for ways to improve inefficient processes
• You have an eye for detail and take care to ensure accuracy and that good process is followed
• You have a mind for problem-solving and creatively identifying solutions
• You “get” technology and can learn and navigate new technology with relative ease and intuitiveness
• You have a positive attitude and a willingness to partner with and learn from others
• You have a strong sense of professionalism that shows in everything you do
• You want to have fun with your colleagues and enjoy your work
• You are uniquely you and will bring your unique perspectives and voice to the table

Who are we?  

Restaura is an all-new hospitality Company that focuses on elevating senior living dining through unparalleled hospitality, unapologetically delicious culinary experiences and intuitive, AI-powered technology solutions. We are creating something unseen in our industry, including a culture that provides all Restaura associates, from kitchen staff and servers to corporate team members, with a combined ownership stake of over 30% in the company. At Restaura, everyone is an Owner, where every team member feels valued, is empowered to exceed expectations, and has a personal stake in the company’s success. 

Restaura was founded by industry leaders and entrepreneurs who want to completely upend the way senior diving is curated and delivered by bringing elevated quality, concierge-inspired personalization, and culinary variety together with data science for the first time. We are on a Pursuit to change senior living, not just today but as the needs and desire of seniors continue to evolve. Joining Restaura is to be a part of something dynamic, cutting edge, inspiring and impactful with limitless possibility.  

Why join us?  

We can offer you something almost no one else can – the chance to be an Owner in an organization that will have a profound impact on the lives of our customers and empower employees to participate in our shared success. We are building something truly different, and you can be a part of it! 

Key Responsibilities: 

Culinary Operations & Service Excellence 

• Ensure high-quality resident experiences through your actions as the culinary concierge leader by tracking and delivering personalized resident preferences and support. 

• Oversee, audit, and train day-to-day operations of resident interactions in the dining room and other culinary services, ensuring a high standard of hospitality, cleanliness, and efficiency. 

• Maintain a visible presence during peak mealtimes (lunch and dinner) to supervise service, address concerns, and engage with residents. 

• Train the front of house team to deliver high-quality hospitality through a spirit of personal ownership / empowerment. 

• Ensure dining areas are properly set up before each meal, including table settings, linens, condiments, and special requests. 

• Uphold hospitality and customer service standards, ensuring residents receive courteous, professional, and timely service. 

• Address resident feedback and special requests to enhance the dining experience. 

• Manage special events, holiday meals, catering, private dining and all other resident interactions in collaboration with the Executive Chef. 

Staff Leadership & Training 

• Recruit, hire, train, and schedule dining room staff, ensuring proper coverage and smooth operations. 

• Provide ongoing training in customer service, food safety, sanitation, and operational procedures. 

• Conduct regular performance evaluations, offering coaching, feedback, and recognition. 

• Handle staffing issues, including performance management, disciplinary actions, and conflict resolution in accordance with company policies. 

• Ensure compliance with workplace safety standards and establish a culture of teamwork and professionalism. 

Compliance, Sanitation, & Safety 

• Maintain compliance with local, state, and federal regulations (TJC, OSHA, EEOC, Department of Health, etc.). 

• Ensure dining room and food service areas exceed sanitation and safety standards. 

• Work with the Executive Chef and Food & Nutrition Services leadership to ensure proper food handling, storage, and allergen management. 

• Oversee temperature checks, food labeling, and cleanliness inspections in service areas. 

• Coordinate maintenance and repairs of dining room equipment, furniture, and beverage stations. 

 Inventory & Cost Control 

• Maintain accurate inventory levels for dining room supplies, including food, beverages, flatware, and disposables. 

• Monitor budget and expenses, ensuring cost-effective use of resources while maintaining quality. 

• Oversee ordering, receiving, and stock rotation to minimize waste and optimize efficiency. 

• Prepare end-of-month inventory reports and track trends for menu planning. 

Menu Coordination & Resident Engagement 

• Collaborate with the Executive Chef and Food & Nutrition Services Director to plan menus that align with resident preferences and dietary needs. 

• Ensure menu options are visually appealing, nutritious, and cater to special dietary requirements. 

• Communicate menu changes, daily specials, and service updates to both staff and residents. 

• Organize resident dining committee meetings to gather feedback and enhance meal offerings. 

Financial & Business Operations 

• Analyze business volume forecasts and adjust staffing, ordering, and operations accordingly. 

• Ensure POS system accuracy, tracking sales, meal plans, and resident charges. 

• Work with administration on billing and financial reconciliation related to dining services. 

• Contribute to marketing efforts for special dining events and new menu rollouts. 

Qualifications & Requirements: 

Education & Experience: 

• Associate degree in hospitality management, food service, or related field preferred. 

• High School Diploma or GED required. 

• ServSafe Certification is preferred (or ability to obtain in 6 months of hire date). 

• 5 years of food and beverage management experience, preferably in a senior living, hospitality, or healthcare environment. 

• Additional experience in a private club, fine dining, or hospitality-driven environment preferred. 

Skills & Competencies: 

• Strong leadership and team management abilities. 

• Exceptional customer service and hospitality skills, with a passion for serving seniors. 

• Knowledge of food safety regulations, sanitation standards, and workplace safety. 

• Proficiency in Microsoft Office (Word, Excel, Outlook) and POS systems. 

• Strong communication skills (both verbal and written) to interact with residents, staff, and vendors. 

• Ability to work in a fast-paced environment, multitask, and solve problems proactively. 

• Flexibility to work breakfast/lunch/dinner periods, weekends, and holidays as needed. 

 Work Environment & Physical Requirements: 

• Must be able to stand and walk for extended periods during meal service times. 

• Ability to lift to 25 lbs. unassisted and as needed for supply management and dining room setup. 

• Work may involve bending, reaching, and repetitive motions. 

• Must be comfortable working in a senior living environment and engaging with elderly residents. 

FLSA:  This is a salaried exempt role.