What are the responsibilities and job description for the Coach position at Phone Ninjas?
Job Description
Job Description
This is to be a contractor with Phone Ninjas as a universal coach. You’ll be responsible for coaching sessions and one-on-ones for car dealerships. Sessions include inbound, outbound, sales, service, and parts calls.
Please remember you do not receive all your accounts at once. You start slowly and earn more accounts as you successfully handle the initial ones. As we sell more, you’ll receive more. It will likely take up to 90 days for you to reach capacity.
Here’s what the work entails :
- Must complete sessions and one-on-ones daily (M-F)
- Must pace properly throughout the month (25% fulfillment in Week 1, 50% fulfillment in Week 2, 75% fulfillment in Week 3, and 100% fulfillment in Week 4)
- Must complete all calls daily (M-F)
- All Coaches need fast Wi-Fi, a newer computer (a PC, not a Mac, and not a tablet), a good phone (mobile is okay), and a quiet workplace
- You also need to be comfortable with technology and software in general, as these skills are not taught
Company Description
In a nutshell, we coach teams on delivering incredible customer experiences that increase appointment set and show rates the right way. We only work with dealerships, which makes us powerfully specialized.
Company Description
In a nutshell, we coach teams on delivering incredible customer experiences that increase appointment set and show rates the right way. We only work with dealerships, which makes us powerfully specialized.