Account Manager

General Summary:

At Phothera, we are building something truly remarkable that will long outlive us. As part of our mission, we are advancing phototherapy to make people safer, healthier, and more productive. Auto-immune skin diseases such as Psoriasis, Atopic Dermatitis, and Vitiligo can be debilitating both physically and emotionally. Many topical and pharmaceutical treatments are costly and have serious side effects. With phototherapy, payers have a low-cost alternative, providers have a simple and effective solution, and patients have a safe, easy, and natural alternative with the option of use in the comfort of their own home.

We are expanding our journey to help patients, improve clinical outcomes, reduce healthcare costs, and expand market access. Phothera offers phototherapy devices for clinic and home treatment use under the guidance and prescription of an authorized care provider. We are looking for entrepreneurial leaders with a strong bias-for-action to accelerate adoption and growth.

A Strategic Accounts Manager is responsible for managing the touchpoints within strategic accounts, which are preferably (but not limited to) IDN Health Plans, where establishing contracts mutually benefits the patient, the health plan, and Phothera.

Essential Duties and Responsibilities:

Strategic Account Management:

Work on assigned accounts to secure contracts, negotiating favorable pricing and policies within company guidelines and under the guidance of the VP of Strategic Accounts.

Collaborate with assigned health plans to increase utilization of home phototherapy.

Seek opportunities to grow within dermatology across healthcare models where cost effective treatments are essential, including government, managed-care, accountable care, IDNs, etc., such as Centene, the VA, and Kaiser.

Cross-Functional Collaboration:

Collaborate with other departments to support payer or contract related issues.

Participate in marketing strategies to support payer and health plan initiatives.

Customer Relationship Management:

Manage relationships with payers, healthcare organizations, partners, providers, and KOLs in the healthcare ecosystem to enhance the company's market reach.

Establish and maintain strong relationships with key clients and stakeholders.

Develop a close relationship with providers within assigned accounts, understanding their needs, ensuring their satisfaction and driving increased utilization of home phototherapy.

Identify and address customer pain points promptly. Bring VOC and competitive insight to the organization. Monitor data to identify trends and opportunities for improvement.

Communicate with payers, providing product education, notifications, price changes, terminations, etc. as well as gathering VoC feedback, establishing trust and rapport.

Performance Metrics:

Achieve revenue and growth targets. Monitor and report on KPIs of assigned accounts.

Preferred Experience:

Experience working with large healthcare organizations and insurance providers such as VA, Kaiser, Centene, and Cigna, developing partnerships and maintaining strong working relationships.

Qualifications:

To perform the job successfully, the individual should demonstrate the following competencies to perform the essential functions of this position:

• 2 years of experience in Medical Device Sales, Insurance Billing, or Account Management.
• Excellent organizational skills and ability to manage multiple accounts and priorities effectively.
• Excellent verbal and written communication skills and proficiency with MS Office.
• Strong interpersonal skills to build relationships with clients and cross-functional teams.
• Must be self-driven, maintaining consistent and prompt communication with both assigned accounts and the Strategic Accounts team.
• Strong analytical and problem-solving abilities to drive continuous improvement and to address challenges and customer inquiries efficiently.