CSR - Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive customer experience. You will engage with customers through various channels, addressing inquiries, resolving issues, and promoting our services effectively.

Duties

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information about products and services to clients.
• Handle outbound calling to follow up on customer requests and feedback.
• Assist with cash handling and processing transactions as needed.
• Maintain detailed records of customer interactions in our computerized system.
• Collaborate with team members to enhance overall client satisfaction.
• Uphold company policies and procedures while delivering outstanding client services.

Skills

• Strong office skills with proficiency in using computer systems for data entry and management.
• Excellent phone etiquette to ensure professional communication with clients.
• Proven experience in customer service or client-facing roles.
• Ability to handle sales inquiries effectively while maintaining a focus on customer satisfaction.
• Experience with Microsoft Dynamics GP a plus.
• Multilingual abilities are highly desirable to cater to a diverse clientele.
• Strong cash handling skills and attention to detail in financial transactions.
• Exceptional problem-solving skills and the ability to work well under pressure.

Join us in creating memorable experiences for our customers while developing your career in a supportive environment!

Job Type: Full-time

Pay: $17.57 - $18.70 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• Day shift

Education:

• Associate (Preferred)

Experience:

• Microsoft Dynamics GP: 3 years (Required)

Ability to Commute:

• Dexter, MI 48130 (Preferred)

Ability to Relocate:

• Dexter, MI 48130: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $19