What are the responsibilities and job description for the Digital Product Owner - Dallas - TX position at Photon?
Job Description
Frontier Communications is seeking a Digital Product Owner / Squad Owner to lead the implementation and optimization of best-in-class customer solutions across Frontier's digital channels. This is a critical position within the growing Digital Team, and the ideal candidate will have the unique opportunity to shape our customer experience across online and mobile app platforms, while leading in an Agile environment across the business.
Primary Responsibilities :
- Partner with stakeholders in the development, deployment, and ongoing optimization of the online and in-app experience thru all customer journeys.
- Drive stakeholders to embrace an Agile process and mindset across stakeholder groups.
- Ensure a flexible, rational approach to new feature development and mitigation of bugs.
- Motivate and lead the Agile team while setting clear product direction, prioritizing the backlog towards maximum user and business value, and translating business goals into user stories.
- Identify any brand, voice, and experiential inconsistencies across the footprint, and work with teams to develop and execute plans to rectify them.
- Communicate with stakeholder groups to achieve and maintain alignment.
- Monitor trends and performance and recommend new online features and functionalities based on learnings.
- Develop and maintain an external framework to benchmark Frontier's customer experience and identify new opportunities.
- Partner with Frontier IT teams to outline business requirements for all new online and in-app features and functionalities.
- Drive development and execution of product roadmaps and sprint schedules.
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Desired Attributes :
