What are the responsibilities and job description for the Information Technology Support Specialist position at Photon?
Greetings from Photon!!
Who are we?
Photon has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
Designation: IT Support
Location: Chicago, IL 60603
Job Type: Fulltime/Onsite
Responsibilities:
• Support and maintain user workstations, printers, wireless client devices, laptops, docking stations, monitors and other IT peripherals
• Provide support for the company's phone system & Print devices.
• Manage & maintain all end-user workstations, laptops and peripheral devices for all company locations and for remote sales employees
• Maintain a current hardware and software inventory for all systems
• Perform periodic maintenance to all desktops, laptops and peripherals to ensure that systems are up to date and functioning optimally
• As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware’s.
• Provide end-user support for all company applications and technology assets
• Achieve timely resolution of all issues
• Assist with training of users on systems / processes
• Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency
• Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times
• Assess, debug and resolve hardware/technical problems associated with laptops
• Support MD’s home IT Infra in US locations
• Managing and Checking the Bandwidth of ISP’s of all US offices locations daily.
• As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware’s.
• Evaluating the best solutions and cost optimizing solutions for the IT Projects.
• New office setup: Setting up new offices starting from finding the appropriate space till execution of fit outs
• Provide office guests with a hospitable experience
• Asset Management: Managing Assets and Maintaining records
• FedEx - Domestic and international shipping of all IT Assets, Documents
• Photon Guest house – Managing and Maintaining of Company/Directors owned/Rented Guest houses.
• Assisting bosses (CEO and CTO) on their requirements.
• Flexible with their schedules
• Support during weekends/holidays when there is a business requirement
• Flexible to Travel to other Locations when there is business requirement
Qualifications:
• Associates or Technical degree or equivalent work experience required. Certifications are a benefit.
• Minimum of 2-3 years of experience with Windows Administration and Desktop Support
• Proficient knowledge of Mac & Windows Operating Systems, working knowledge of Microsoft O365.
• Proficient in video conferencing setups and maintenance
• Ability to interpret, analyze, troubleshoot and resolve technical problems
• Strong written and verbal communication skills and interpersonal skills are essential
• Demonstrated ability to handle and maintain extremely confidential information required
• Ability to work in a fast pace environment
• Flexible with work locations across the US.
• Work on customer sites as a lead or support specialist. For 6 months to a year. If required.
• Physically able to ship and if need be, deliver assets to end users and customers to their locations in the nearby.
• Have a mode of transportation.
• Ability to strategize and plan vendors with new office deployments.
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Excellent written and verbal communication skills
• Ability to multi-task, organize, and prioritize work
