What are the responsibilities and job description for the UX Researcher | TX/FL position at Photon?
Job Description
The Role
As a UX Researcher you'll be key to the development of our digital products. Working in concert with Product and Engineering partners and UX Design colleagues, you'll be applying your skills and experience to generate and leverage a wide variety of research methods, testing, metrics and insights to ensure design and product direction is based firmly on solid a foundation of research.
ResponsibilitiesLead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and sharedDesign and execute research studies that follow research best practices and methodologiesPresent and communicate research results and recommendations to stakeholder teams and the larger organization when neededCollaborate and share research findings and insights across the organizationProvide guidance and rigor around research methodologies and best practicesDefine relevant metrics for benchmarking and measurement of journeysIntegrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritizationBring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruitUnderstand existing and planned client Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impactMentor user researchers and designers doing research to grow and scale research capabilitiesCollaborate with research and design leadership to identify new tools and / or process improvements that drive better alignment and compliance with design systemsApply a positive and constructive attitude to all feedback.Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.Keep up to date with the latest UX practices, innovations, and tools.Help to support new UX starters in the team.Participate in the wider UX community of practice.Required Skills, Experi e nce and Competencies
5-10 years of relevant UX Research experienceExtensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stagesExperience leading and conducting generative and evaluative user researchAbility to lead workshops relating to UX Research both in-person & remoteCreative problem solver comfortable dealing with uncertaintySelf-starter with the ability to define goals and strategiesAble to combine strategic thinking with pragmatism without sacrificing qualityProactive and positive attitude, with strong attention to detail & analytical skillsOutstanding written and oral communication skillsSignificant experience working with senior stakeholders and engineersFamiliarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, QualtricsBachelor's / University degreeDesirable Skills, Experience and Competencies
Experience in e-commerce / Internet / mobile spaceExperience with agile methodologyFinancial services industry and commercial banking experienceMaster's degree
