Order Management Representative

PHUSION PROJECTS: Established in 2005, Phusion Projects is a global alcoholic beverage company with presence in over 40 countries, employing 250 worldwide. Phusion Projects houses a portfolio of brands, including but not limited to, Four Loko, Four Loko PREGAME, Mamitas, Pirate Water, Basic Vodka, Basico Tequila, and Earthquake.

CULTURE: Innovation and disruption are in the DNA at Phusion. We understand drinkers as category agnostic and we pursue flavor, brand, and functional benefits above all else. We’re always looking to push boundaries within our current product portfolio and partnerships, and that mindset flows through our company culture.

SUMMARY:

The Order Management Representative (OMR) will interact with multiple sides of the business, including Sales and Supply Chain. They will place, revise, and manage sales orders and transfer orders into our ERP system. They will communicate with internal and external stakeholders throughout the order management process to ensure accurate and timely entries and updates to orders. Furthermore, they will oversee customer support and issue resolution. They will report to the Supply Chain Operations Manager.

DUTIES AND RESPONSIBILITIES:

• Manage orders and issue resolutions for distributors and customers.
• Manage claims submitted through the customer portal.
• Manage our customer service inbox.
• Enter and validate sales orders from customers to ensure compliance with order management business rules.
• Execute order revisions and manage customer communication, as necessary, to optimize truck utilization and on-time delivery.
• Manage and resolve EDI errors, in relation to order submittal and shipment fulfillments.
• Manage external portals for shipments.
• Enter and track sample orders; work with supply team to execute requests.
• Manage customer profiles.
• Keep records of customer interactions and necessary documentation.

Phusion Projects is an equal opportunity employer. Phusion recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status, as required by applicable law.

COMPENSATION:

The base pay range for this role is $55,000 - $65,000 per year.

The range listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter & transit, paid holidays, paid time off, and 401(k).

QUALIFICATIONS:

• High school diploma or equivalent; college degree preferred.
• At least 2 years of customer support experience.
• Familiar with ERP systems and practices.
• Experience with SuiteCommerce and Rydershare.
• Experience with NetSuite system preferred.
• Excellent verbal and written communication skills.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.