What are the responsibilities and job description for the Patient Engagement Representative position at Physical Rehabilitation Network?
Title : Patient Engagement Representative
Location : REMOTE (must reside in CO or NV)
Pay : $16-18 / hr depending on experience
Schedule : Full Time (40 hours per week)
As a PRN Patient Engagement Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Additional duties for this patient engagement role include :
- Handling patients, referral sources, and administrative department inquires.
- Communicating with clinics to assure warm transfer and coordination of appointment.
- Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Ensuring customer satisfaction and assisting them with issues / concerns related to their inquiries.
- Serving as phone backup when other employees are out due to absent staff members.
- Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty.
- Developing the knowledge of regional insurance and scheduling nuances.
- Becoming educated in qualifications of multiple insurance.
- Engaging in ongoing training in patient engagement and customer service.
- Re-schedule patient appointments as required via telephone calls.
- Organize and oversee multiple inbound referral avenues ensuring that referrals are called promptly.
- Assist Regional Front Office Administrator to gather data, and track success rates, quality assurance in addition to other tasks related to patient engagement.
- Other duties as assigned.
Job Requirements
Patient Engagement Representative combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
About Our Company (
Founded in 1991, Physical Rehabilitation Network (PRN) is a physical therapy organization headquartered in Frisco, TX. We currently support over 200 independently owned and operated physical rehabilitation clinics across sixteen states with more than 1,800 employees.
As the leading, therapist-friendly physical rehabilitation organization in the west, our purpose is to provide our therapist partners full operational and administrative support so they can focus on what they do best deliver the highest levels of quality care and experiences for patients.
Salary : $16 - $18
