As a Patient Service Representative at California Rehabilitation & Sports Therapy , you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
As a Patient Service Representative at California Rehabilitation & Sports Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Pay : $20-23 / hr
Schedule : Full time - clinic is open M-F 8am-5pm
Location : 340 Bollinger Cayon Ln San Ramon, CA 94582
Essential Job Functions :
Patient Interaction :
- Greet and welcome patients with professionalism and warmth.
- Schedule appointments and manage patient inquiries both in person and over the phone.
- Collect and verify patient information, insurance details, and necessary documentation accurately.
- Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.
Administrative Support :
Maintain patient records and ensure all documentation is complete and accurate.Assist in keeping front office area neat, tidy and organizedCoordinate with clinical staff to ensure a seamless patient experience.Assist front office with front office tasks when down time occurring including but not limited to : answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.Communication and Coordination :
Liaise effectively between patients, clinical staff, and other departments within the facility.Communicate clearly and professionally to address patient concerns or questions.Miscellaneous Operations :
Maintain a clean and organized reception area.Assist in managing inventory and ordering office supplies as needed.Participate in team meetings and contribute ideas for process improvement.Cleaning and Maintenance : Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking suppliesPhysical Requirements :
Sitting : Prolonged periods of sitting at a desk while working on a computer and paperwork.Manual Dexterity : Ability to use a computer keyboard and perform tasks requiring dexterity.Vision : Clear vision for reading and analyzing documents.Communication : Ability to communicate effectively verbally and in writing.Mobility : Occasional movement within the office environment.Qualifications :
High school diploma or equivalent; additional education in healthcare administration is a plus.Proven experience in a customer service role; healthcare setting preferred.Proficiency in using office software and scheduling systems.Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.Attention to detail and accuracy in handling patient information and documentation.Note : This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.
Salary : $20 - $23
