What are the responsibilities and job description for the Patient Service Representative position at Physical Rehabilitation Network?

As a Patient Service Representative, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Essential Job Functions :

Patient Interaction :

Greet and welcome patients with professionalism and warmth.
Schedule appointments and manage patient inquiries both in person and over the phone.
Collect and verify patient information, insurance details, and necessary documentation accurately.
Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.

Administrative Support :

Maintain patient records and ensure all documentation is complete and accurate.

Assist in keeping front office area neat, tidy and organized

Coordinate with clinical staff to ensure a seamless patient experience.

Assist front office with front office tasks when down time occurring including but not limited to : answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.

Communication and Coordination :

Liaise effectively between patients, clinical staff, and other departments within the facility.

Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations :

Maintain a clean and organized reception area.

Assist in managing inventory and ordering office supplies as needed.

Participate in team meetings and contribute ideas for process improvement.

Cleaning and Maintenance : Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies

Physical Requirements :

Sitting : Prolonged periods of sitting at a desk while working on a computer and paperwork.

Manual Dexterity : Ability to use a computer keyboard and perform tasks requiring dexterity.

Vision : Clear vision for reading and analyzing documents.

Communication : Ability to communicate effectively verbally and in writing.

Mobility : Occasional movement within the office environment.

Qualifications :

High school diploma or equivalent; additional education in healthcare administration is a plus.

Proven experience in a customer service role; healthcare setting preferred.

Proficiency in using office software and scheduling systems.

Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.

Attention to detail and accuracy in handling patient information and documentation.

Note : This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.

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