What are the responsibilities and job description for the Medical Front Desk/ Office Manager position at Physical Therapy NOW Franchise?
Duties for Office Manager (including but not limited to):
Be a Leader for your team
Ensure quality and compliance
Answer Phones and return any missed call
Greeting Patients/Scan & Inputting patients info into EMR
Handle schedule/check in and out patients/Make recurring appointments and provide patient with a copy of the schedule for the whole treatment (even if you have to make changes later on)
Arrange patient transportation if needed
Insurance Authorization/Verify Benefit/Co-Payments (NO CASH)
Consistently following up with patients/confirm appointments
During intake process of new patient, make sure all info is filled out correctly
Ensure patients understand treatment including but not limited to their responsibilities, Plan of Care and Goals
Receive/Answer Emails in a professional and timely manner
Attend and enforce Meetings and Trainings
Enforcing the facility Policies and Procedures. Report needed changes
Protect Patients rights by maintaining confidentiality of personal and financial info
Document Incident Report and inform HR Department
Collect and properly route all incoming mail
Guide MVA patients through the correct process, staying in touch with Attorneys an Marketing Rep
Make sure PT/PTA are keeping patients notes done daily
Maintain communication with referring physicians
Ensure PT Evaluations get revised for corrections and signed by referring physician
Keep Employee Charts private and up to date
Employee write ups/yearly evaluation
Scrub and submit payroll to HR Dept
Receive Vacation/PTO request, authorize and submit to HR for final Approval
Keep inspections up to date, such as AHCA, Medicare, Medicaid, Equipment Calibration, Fire Etc.
Maintain office Supplies inventory, placing and expediting orders for supplies, verifying receipt of supplies
Scheduling equipment service and repairs
Know Facility Financial Goals
Help your staff to maintain your facility clean and organized
Ensure all staff is being punctual with time and attendance
Train and guide new team members
Overall management of the facility
Reports to Management/HR
Be a Leader for your team
Ensure quality and compliance
Answer Phones and return any missed call
Greeting Patients/Scan & Inputting patients info into EMR
Handle schedule/check in and out patients/Make recurring appointments and provide patient with a copy of the schedule for the whole treatment (even if you have to make changes later on)
Arrange patient transportation if needed
Insurance Authorization/Verify Benefit/Co-Payments (NO CASH)
Consistently following up with patients/confirm appointments
During intake process of new patient, make sure all info is filled out correctly
Ensure patients understand treatment including but not limited to their responsibilities, Plan of Care and Goals
Receive/Answer Emails in a professional and timely manner
Attend and enforce Meetings and Trainings
Enforcing the facility Policies and Procedures. Report needed changes
Protect Patients rights by maintaining confidentiality of personal and financial info
Document Incident Report and inform HR Department
Collect and properly route all incoming mail
Guide MVA patients through the correct process, staying in touch with Attorneys an Marketing Rep
Make sure PT/PTA are keeping patients notes done daily
Maintain communication with referring physicians
Ensure PT Evaluations get revised for corrections and signed by referring physician
Keep Employee Charts private and up to date
Employee write ups/yearly evaluation
Scrub and submit payroll to HR Dept
Receive Vacation/PTO request, authorize and submit to HR for final Approval
Keep inspections up to date, such as AHCA, Medicare, Medicaid, Equipment Calibration, Fire Etc.
Maintain office Supplies inventory, placing and expediting orders for supplies, verifying receipt of supplies
Scheduling equipment service and repairs
Know Facility Financial Goals
Help your staff to maintain your facility clean and organized
Ensure all staff is being punctual with time and attendance
Train and guide new team members
Overall management of the facility
Reports to Management/HR
