What are the responsibilities and job description for the Medical Biller- Collections Assistant position at Physical Therapy Specialists Of Beverly Hills?
PT Specialists, a member of the Confluent Health family, is looking for a FULL-TIME Medical Biller/Collections Assistant to join our team!
Collection Assistants for PT Specialists are highly skilled in providing detailed insurance payment and account information for patients. The collection assistant will be responsible for the collections of outstanding monies from current and former patients of PT Specialists Physical Therapy Clinics. Other aspects will include reducing accounts receivable delinquencies and resolving customer-billing problems in a professional manner while keeping and improving customer relations. The collection assistant will ensure all billing strategies align with overall company objectives.
- Full-Time
- Location: Beverly Hills, CA 90211
- Pay Rate: ~$20 /Hour
Our Full-Time Employees Enjoy these Amazing Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Responsibilities
ROLES AND RESPONSIBILITIES
ROLE #1 PATIENT ACCOUNTS (90%)
Responsibilities:
1. Payments
a. Collect patient payments on past due amounts
b. Analyze patient accounts to determine if it is delinquent
c. Run credit card payments and set up recurring payment plans on Waystar
d. Reconcile patient disputes pertaining to payments and outstanding balances
e. Assist patients to determine a payment plan
2. Documentation
a. HIPAA guidelines when discussing patient accounts
b. Ensure patient information is accurate and up to date
c. Document every account after speaking with the patient and/or any account activity
3. Delinquent Accounts
a. Past due letters
b. Settlement offers
c. Final demand notices
d. Write offs
i. small balances
ii. no call/no show fees when appropriate
iii. Write off patient balances after they have been reported to the collection agency employees
ROLE #2: Administrative (10%)
Responsibilities:
1. Reports
a. Email or print off weekly reports for manager
b. Meet department goals and performance metrics
c. Identify issues attributing to account delinquencies and discuss them with manager
d. Update Scorecard
e. List of patients who have an outstanding balance
f. List of patients who are late with payment or no payment made
2. Communication
a. Team meetings
b. Weekly reporting to manager
c. Monthly reporting to manager
d. Maintain good relationship with the clinics and collection agency employees
e. Meet defined department goals and performance metrics
Qualifications
QUALIFICATIONS
- High School Diploma
- Strong communication, problem solving, and analytical skills required
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
- Exceptional mathematics skills needed to make sound payment arrangements or calculate settlement estimates
- Capable of prioritizing and managing multiple responsibilities
- Ability to adapt to an ever-changing, fast-paced environment
- Organized and thorough in all account records and data entry
- Proficiency in Microsoft Word and Excel
- MUST HAVE: 1 year-experience medical billing/collecting
- Physical Therapy billing experience is a plus
Salary : $20
