What are the responsibilities and job description for the Float Patient Services Coordinator position at Physical Therapy & Sports Medicine Centers?
Physical Therapy & Sports Medicine Centers is seeking a dedicated and dynamic Float Patient Services Coordinator to provide essential front desk support across 34 outpatient physical therapy locations. This role is perfect for someone who thrives in a fast-paced environment, enjoys connecting with different teams, and is eager to make a positive impact throughout the organization.
Are you an energetic, customer-focused individual with administrative work experience in a medical setting? Do you love variety in your work and enjoy traveling around Connecticut and meeting new people? If so, this may be the right opportunity for you!
About Us:
At PTSMC, we're not just another healthcare provider - we're a community-focused, forward-thinking private outpatient physical therapy practice dedicated to transforming the lives of our patients by providing outstanding care and service. We're driven by a commitment to personalized care, cutting-edge treatments, and a supportive environment for both our team and our patients. We foster a collaborative and inclusive culture where creativity, initiative, and dedication are valued and recognized.
What We’re Looking For:
- Previous front desk experience in a medical setting
- A passion for delivering exceptional customer service
- Flexibility and a willingness to travel extensively across Connecticut
- A positive attitude and strong alignment with PTSMC’s culture and mission
Key Responsibilities:
- Welcome all patients with a positive and friendly demeanor, creating a warm and professional first impression
- Travel extensively throughout Connecticut, offering coverage and support where it’s needed most
- Represent PTSMC’s culture and values with professionalism and enthusiasm at every location
- Answer phone calls promptly (within three rings) with a helpful, professional approach
- Manage schedules to optimize patient and clinician needs
- Proactively address cancellations and no-shows by recapturing visits and filling open slots with waitlist or new patients
- Complete patient intake and data entry with accuracy and efficiency
- Educate patients about their physical therapy benefits and insurance coverage, addressing any questions
- Handle specific insurance requirements, including referrals and visit limits
- Ensure timely and accurate handling of payments, including collecting co-pays and coinsurance
- Assist with virtual front desk coverage as needed
- Maintain an organized and systematic approach to tasks, including scanning/uploading, and daily communications
Qualifications:
- High school diploma or equivalent
- Outstanding customer service skills with a friendly, welcoming personality
- Efficient and accurate data entry abilities
- Excellent telephone and interpersonal communication skills
- Strong multitasking abilities with attention to detail
- Proficiency in Microsoft Word, Excel, email, and basic file management
- A strong understanding of and alignment with PTSMC’s culture and mission
- Reliable transportation to travel extensively throughout CT
What This Position Offers:
- Medical & Dental
- Paid time off
- 401k
- A chance to connect with and support amazing teams across PTSMC
- Mileage reimbursement per the PTSMC Travel Policy
- Overnight accommodations for extended commutes or assignments
- The opportunity to grow your skills while contributing to PTSMC’s success
