What are the responsibilities and job description for the Patient Services Coordinator/Customer Service Coordinator position at Physical Therapy & Sports Medicine Centers?
Patient Service Coordinators are vital members of our clinic’s team and often the first and last point of contact at our front desk. PSCs provide quality customer service while managing front desk operations and administrative duties. Ideal candidates are personable, highly-motivated individuals who possess a friendly, professional demeanor and a desire to help others. We are proud to support employees at all levels in developing their professional skills while also building relationships that will last a lifetime.
Responsibilities include:
- Provide high quality customer service
- Greet patients and visitors entering clinic
- Answer telephones and direct calls accordingly
- Explain all forms to ensure completion such as intake and insurance documents
- Input documents and data accurately in electronic medical record
- Schedule appointments
- Collect patient payments
Schedule: Monday -Thursday 11:30am - 8:00pm, Friday 9:30am - 6:00pm.
Benefits:
- 401(k)
- Paid time off
- Health Insurance
- Dental Insurance
- Life Insurance
- Disability Insurance
ABOUT THE ORGANIZATION
Why Choose PTSMC?
PTSMC is a PT-owned Outpatient Physical Therapy practice that has been named one of Connecticut's "Top Workplaces" for 13 consecutive years and a Top Workplace USA 2021, 2022 & 2023.
Our Mission
Improving the quality of people's lives by providing:
- Unmatched experiences
- Clinical excellence
- Lifelong relationships
Who We Are
Physical Therapy & Sports Medicine Centers is Connecticut's largest private-practice physical therapy company with 32 locations around the state serving more than 20,000 patients every year. President Alan Balavender, a physical therapist himself, purchased and started the first PTSMC clinic in Waterbury in 2000. Balavender established a 'partnership model' that supports physical therapists who want to own and operate their own clinics, and has since helped more than 20 clinicians realize that goal.
Our Reputation
Physical Therapy & Sports Medicine Centers has achieved a reputation as a leader in healthcare throughout the state of Connecticut, improving the quality of life for our patients with a 'patient-centric' approach to physical therapy. Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery.
PT for Life Culture
At PTSMC, we are always building our 'PT for Life' culture. 'PT for Life' is our philosophy for how we treat each other and our customers, be they patients, friends, family or clients. We are proud to be named a 'Top Workplace' in Connecticut for thirteen consecutive years - a distinction made even more meaningful by the fact that it is earned through employee feedback on factors such as job-satisfaction and work environment. We are also proud to have earned a 'World Class' designation by Net Promoter Score, an internationally recognized customer satisfaction survey, as well as a 5-star average review on Google. It is our commitment to provide excellent care and service to all who interact with PTSMC - from the first touchpoint to the moment a patient leaves feeling better - and to build lifelong relationships along the way.
Learn more about PTSMC by visiting www.ptsmc.com and find us on Facebook, X, Instagram and LinkedIn!
