What are the responsibilities and job description for the Dispatcher position at Physicians Ambulance Service?
Job Description
Position: Communications Team Member / Dispatcher
Location: 6670 W Snowville Rd, Ste 2, Brecksville, OH 44141
Expected Hours: 36–44 per week
Communications Team Members and Dispatchers are essential to our operations, serving as the critical link between our Emergency Medical Services (EMS) personnel and the communities we serve. They coordinate Skilled Patient Transport and emergency responses across a 20-county service area in Ohio. While EMD certification (Emergency Medical Dispatcher) or experience as an Emergency Medical Technician (EMT) is recommended, it is not required. What is essential is a strong understanding of healthcare, medical transport logistics, and the geography of Central and Northern Ohio.
We are seeking candidates who are exceptional communicators, able to remain calm under pressure, and thrive in high-stress situations. The ability to multitask and take decisive action with minimal supervision is critical to this role.
Key Responsibilities
“It’s true—you spend more time at work in your lifetime than anywhere else. Where you work should reflect your values and bring you pride. At Physicians Ambulance, our people are our greatest strength. We are not a perfect organization, but we are actively building one—and it takes an army of good people to achieve that.
We focus on taking care of our employees so they can take care of our customers. Through clinical education, training, and attention to the little details, we ensure exceptional care for our patients. Our customers rave about our Paramedics, EMTs, and Support Staff because they are not just the best at what they do but also the most caring, loving, and passionate individuals in the field.
I hope you consider joining us to see what makes us different.”
—Jason Hess, President
Requirements
Company Description
https://www.hiringoptics.com/physicians-ambulance
www.physiciansambulance.com
Physicians Ambulance is the most advanced private Emergency Medical Services (EMS) Company in Cleveland, Ohio. We provide Critical Care Transport, Specialty Care Transport, Advanced Life Support, Basic Life Support, and Wheelchair Services to the Hospitals we serve, and various clients in the healthcare field. What sets Physicians apart is the rigorous and continuous training of our staff and our commitment to the highest standards of service excellence.
It is our Mission to help and care for those who cannot for themselves.
It is our intent to be viewed by other private, local, state and national EMS programs as visionary and trend setting in emergency and non-emergency medical services by demonstrating the highest quality of care while utilizing cutting edge technology and innovative service delivery methods.
https://www.hiringoptics.com/physicians-ambulance www.physiciansambulance.com Physicians Ambulance is the most advanced private Emergency Medical Services (EMS) Company in Cleveland, Ohio. We provide Critical Care Transport, Specialty Care Transport, Advanced Life Support, Basic Life Support, and Wheelchair Services to the Hospitals we serve, and various clients in the healthcare field. What sets Physicians apart is the rigorous and continuous training of our staff and our commitment to the highest standards of service excellence. It is our Mission to help and care for those who cannot for themselves. It is our intent to be viewed by other private, local, state and national EMS programs as visionary and trend setting in emergency and non-emergency medical services by demonstrating the highest quality of care while utilizing cutting edge technology and innovative service delivery methods.
Position: Communications Team Member / Dispatcher
Location: 6670 W Snowville Rd, Ste 2, Brecksville, OH 44141
Expected Hours: 36–44 per week
Communications Team Members and Dispatchers are essential to our operations, serving as the critical link between our Emergency Medical Services (EMS) personnel and the communities we serve. They coordinate Skilled Patient Transport and emergency responses across a 20-county service area in Ohio. While EMD certification (Emergency Medical Dispatcher) or experience as an Emergency Medical Technician (EMT) is recommended, it is not required. What is essential is a strong understanding of healthcare, medical transport logistics, and the geography of Central and Northern Ohio.
We are seeking candidates who are exceptional communicators, able to remain calm under pressure, and thrive in high-stress situations. The ability to multitask and take decisive action with minimal supervision is critical to this role.
Key Responsibilities
- Handle emergency and non-emergency calls, documenting significant information accurately.
- Address issues and requests by relaying information or providing effective solutions.
- Receive and dispatch orders with appropriate prioritization based on urgency and importance.
- Monitor the status and routes of field units to ensure efficient coordination.
- Provide field units with critical updates regarding transports, traffic conditions, and challenges.
- Operate a multi-function telephone and radio console with visual and auditory acuity.
- Utilize a sophisticated computerized network for monitoring and status retrieval.
- Maintain organization and clarity while managing multiple concurrent tasks or events.
- Apply critical thinking to analyze, prioritize, and re-evaluate situations based on new information.
- Proven experience as a dispatcher or in a related role.
- Proficiency in Computer-Aided Dispatch (CAD) systems and other relevant technologies.
- Fast and accurate typing skills with a strong background in data entry.
- Familiarity with emergency procedures and guidelines.
- Strong verbal and written communication skills in English.
- Excellent organizational, multitasking, and active listening skills.
- Sound judgment and critical thinking abilities.
- EMD certification or experience as an EMT.
- Knowledge of Central and Northern Ohio geography.
- 12-hour shifts
- Night shifts and overnight shifts (required)
- Holidays, weekends, and on-call availability
- Opportunities for overtime
- Supplemental pay types: Bonus pay
“It’s true—you spend more time at work in your lifetime than anywhere else. Where you work should reflect your values and bring you pride. At Physicians Ambulance, our people are our greatest strength. We are not a perfect organization, but we are actively building one—and it takes an army of good people to achieve that.
We focus on taking care of our employees so they can take care of our customers. Through clinical education, training, and attention to the little details, we ensure exceptional care for our patients. Our customers rave about our Paramedics, EMTs, and Support Staff because they are not just the best at what they do but also the most caring, loving, and passionate individuals in the field.
I hope you consider joining us to see what makes us different.”
—Jason Hess, President
Requirements
- Education: High school diploma or equivalent (required).
- Experience: At least 1 year of typing and dispatching experience (required).
- License/Certification: EMD certification (preferred).
- Day shift (required)
- Night shift (required)
- Overnight shift (required)
Company Description
https://www.hiringoptics.com/physicians-ambulance
www.physiciansambulance.com
Physicians Ambulance is the most advanced private Emergency Medical Services (EMS) Company in Cleveland, Ohio. We provide Critical Care Transport, Specialty Care Transport, Advanced Life Support, Basic Life Support, and Wheelchair Services to the Hospitals we serve, and various clients in the healthcare field. What sets Physicians apart is the rigorous and continuous training of our staff and our commitment to the highest standards of service excellence.
It is our Mission to help and care for those who cannot for themselves.
It is our intent to be viewed by other private, local, state and national EMS programs as visionary and trend setting in emergency and non-emergency medical services by demonstrating the highest quality of care while utilizing cutting edge technology and innovative service delivery methods.
https://www.hiringoptics.com/physicians-ambulance www.physiciansambulance.com Physicians Ambulance is the most advanced private Emergency Medical Services (EMS) Company in Cleveland, Ohio. We provide Critical Care Transport, Specialty Care Transport, Advanced Life Support, Basic Life Support, and Wheelchair Services to the Hospitals we serve, and various clients in the healthcare field. What sets Physicians apart is the rigorous and continuous training of our staff and our commitment to the highest standards of service excellence. It is our Mission to help and care for those who cannot for themselves. It is our intent to be viewed by other private, local, state and national EMS programs as visionary and trend setting in emergency and non-emergency medical services by demonstrating the highest quality of care while utilizing cutting edge technology and innovative service delivery methods.
