Director of Clinical Services

We are growing and looking for a Director of Clinical Services to join our team of Healthcare providers!

Physicians East, PA is a multi-specialty, multi-campus group based out of Greenville, NC offering a wide range of specialties. In addition to primary care the practice offers pulmonary and critical care medicine, rheumatology, dermatology, oncology, endocrinology, cardiology, obstetrics and gynecology, gastroenterology, surgery, urology, and urgent care. Our 102 providers and over 600 employees provide services for thousands of patients in a 29-county region. Our specialists are on staff at ECU Health, a 900 bed, level one trauma center and the primary teaching hospital for the East Carolina University Brody School of Medicine (ECU-BSOM).

Located in the coastal plain area, only one hour from the Atlantic Ocean, Greenville is the vital center of business, industry, culture, education, and health care for eastern North Carolina. Its incomparable quality of life, the hospitality of its people, its modern outlook and interstate accessibility has contributed to the city's rapid growth. It has become a premier location to raise a family and enjoy a high quality of life. The mild climate and access to rivers and the ocean allows its residents to enjoy water sports, golf, tennis, and other sports, outside year-round.

Some of the benefits you will enjoy at Physicians East!

• Comprehensive Medical and Prescription Drug Plan
  • PPO or HDHP w/ HSA
  • Reduced co-pays for those that utilize Physicians East Medical Providers!
  • Convenient onsite employee pharmacy that offers reduced co-pays!
• Dental insurance
• Vision insurance
• Critical illness, and other supplemental insurance plans available with payroll deduction!
• Outstanding Employee assistance program at no cost to employee and covered dependents!
• Paid short-term and long-term disability coverage!
• Life insurance provided at no cost to the employee with options to purchase additional protection for you and your family!
• 401(k) with generous company matching contributions!
• Profit Sharing Program!
• Flex Spending Account
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Generous PTO program to provide our employees with essential work/ life balance!
• Paid holidays in addition to accrued PTO!
• Convenient parking onsite and close to where you work!
• Employee Discounts Programs to save you money!

More about this exciting opportunity!

Supervision Received: Reports to the Chief Operations Officer.

Supervision Exercised: Nursing and clinical staff.

Typical Physical Demands: Requires standing and/or sitting for long periods of time while working in a clinical or office environment. Some bending and stretching required. Ability to lift 50 pounds occasionally. Ability to work under stress and use of telephone required. Manual dexterity is required for the use of various office machines.

Typical Working Conditions:

Clinical patient and office environment.

About the role

A Director of Clinical Services, or Clinical Director, oversees the nursing and clinical staff and overall nursing operations of the healthcare facility. Duties include establishing goals for the clinical department and creating and enforcing compliant healthcare policies. The ideal candidate will possess excellent leadership skills, with the ability to motivate and guide teams to deliver high-quality patient care. They will have the ability to monitor the pulse of the clinical staff to improve workflows while improving patient care, maximize efficiencies, and reduce turnover. The candidate will have a passion for the development of people, processes, and services focusing on all aspects of the clinical services of the practice. They will have a strong understanding of regulatory policies and procedures and be able to ensure compliance throughout the organization. They should identify as a Change Leader.

Required Qualifications:

• Master’s degree in nursing (MSN) strongly preferred.
• Licensure: Current registered nurse (RN) license in the state of practice.
• Significant experience (5-10 years) in a private practice setting, with distinguishable prior leadership roles.
• Proven experience (5 years) leading, motivating and managing mid to large cohort of healthcare professionals with diverse educational backgrounds.
• Advanced problem solving & high-level methodical decision-making at an enterprise level with proven results identifying and resolving complex challenges effectively and efficiently.
• Financial management experience related to budget management and resource allocation.
• Excellent written and oral communication skills.
• Deep understanding of nursing practice standards, healthcare regulations, quality improvement methodologies, and patient care principles.
• Ability to operate computer hardware and software, including Microsoft Office programs such as Outlook, Excel, Word, etc.

Responsibilities

• Hire quality team members. Orient, train, supervise, and evaluate clinical staff across all departments and positions, to ensure optimal employee, patient, provider and practice experience.
• Identify strategies to develop the clinical team despite job market limitations and execute approved strategies.
• Oversee time and attendance of clinical staff. Monitor and manage overtime of clinical staff.
• Mentor and coach staff to develop their clinical skills and leadership abilities and ensure a culture of continuous improvement.
• Coach, counsel, discipline, and terminate clinical staff as needed.
• Identify clinical deficiencies, conduct regular clinical staff training, and hold meetings to address deficiencies, ensure success and promote morale.
• Maximize certifications and licensure of clinical team members.
• Participate in community and company career fairs to promote the organization and the clinical role.
• Develop, implement, and enforce clinical policies and procedures to ensure safe and effective patient care.
• Review patient care plans, monitor patient progress, and address any concerns regarding quality of care.
• Oversight of all clinical operations including patient care coordination, prior authorizations and resource allocation.
• Perform routine chart audits of clinical staff documentation, address deficiencies and measure improvements.
• Identify KPIs for clinical staff specific to each department, and measure and report findings routinely.
• Research and recommend vendors for clinical services. Approve invoices for clinical services.
• Effectively communicate with patients, families, staff, and leadership regarding patient status, concerns, and updates.
  • Investigate and address any patient safety incidents or complaints promptly.
• Manage manufacturer recalls impacting clinical services.
  • Ensure OSHA, infection control and sterile processing regulations are followed and well documented in the departments. Monitor and evaluate staff assigned to these duties for consistency and completeness.
  • Assist with employee health duties as needed.
  • Oversight of Code teams.
  • Actively participate in workflow development to ensure efficiency and consistency throughout the corporation.
  • Ensure EMR workflows exceed clinical and provider expectations.
  • Oversee clinical inventory par levels and special-order requests.
  • Ensure the quality, safety, and efficiency of clinical services, and implementing strategies to improve clinical services.
  • Maximize relationships with local, high schools, community colleges and universities to develop clinical partnerships. Nurture, promote and oversee student/intern engagement opportunities with these entities promoting future employment opportunities.
  • Delegate effectively.

Advanced Duties (This list may not include all of the duties assigned)

• Establish and promote clinical workforce delineation that is effective for a large multi-specialty healthcare corporation and includes succession planning.
• Develop supplemental staffing department that supports all clinical areas of the corporation.
• Evaluate expenses at the procedure level to ensure profitability. Evaluate drug and vaccine expenses to ensure profitability.
• Work in collaboration with coding and billing teams ensuring effective documentation of services and service capture.
• Research, evaluate and present new services and potential revenue streams to leadership.
• Strategize with leadership team, to maximize provider productivity through efficient workflows and processes.
• Actively participate in new provider onboarding.
• Actively participate in Advanced Practice Provider quarterly meetings.
• Assist with provider chart audits as requested.
• Actively participate in Compliance meetings.
• Assist with the implementation and execution of physician peer review committee.
• Develop and manage the clinical department budget, including staffing costs, supplies, and equipment.
• Recommend, implement and monitor quality improvement initiatives to maintain high standards of patient care, including data analysis and performance metrics.
• Acting point of contact for clinical inspections and audits by federal, state and local authorities.
• Maintain adherence to all local, state, and federal healthcare regulations.
• Work closely with other healthcare professionals, including physicians, administrators, managers, and ancillary departments, to coordinate practice improvement projects.
• Visionary for clinical services with a keen eye towards elevating clinical functions and the practice overall.

Affirmative Action/EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.