What are the responsibilities and job description for the Reception I - Part Time position at Physicians East?
Job Title: Reception I – Part Time
FLSA Status: Non-Exempt
About us
Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.
Location & commitments
PT/Temp/PRN role based at our Greenville location. Candidate must be available to work a shift scheduled on Monday, Tuesday, Wednesday or Thursdays from 4 p.m. – 8 p.m., Saturday 8 a.m. - 2 p.m. or Sundays 12 p.m. - 4 p.m. Additional time may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner.
Supervision Received: Reports to the Department Coordinator, Operations Supervisor and Operations Manager.
Supervision Exercised: None.
Typical Physical Demands: Requires sitting for long periods of time. Working in an office environment. Some bending and stretching required. Manual dexterity required for use of calculator and computer keyboard.
Typical Working Conditions:
Work is performed in an office environment. This position involves frequent contact with staff, patients, and the public.
About the role
The Reception position oftentimes is the first person with whom a patient or patient's family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The Reception staff are responsible for ensuring optimization of the patient visit by positively impacting the patient's care through knowledgeable, reliable, and courteous interactions. Further, the Reception staff ensures the accuracy of the patient’s demographic and insurance information. The Reception staff works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments. High School diploma required. One or more years of secretarial/medical assistant experience.
Responsibilities
- Maintain a team approach with staff and patients.
- Greeting, check-in/out, and directing patients.
- Verify and enter patient demographic and insurance information.
- Generate encounter forms and notify clinical staff of patient arrival.
- Collect co-payments, balances, or co-insurance at the time of the appointment.
- Responsible for individual till including cash, checks and credit cards and balancing funds with encounter tickets and transactions entered.
- Schedule, coordinate, cancel, and reschedule patient appointments.
- Relay necessary messages to staff via phone notes in the EMR.
- Stay active with insurance updates.
- Keep work area neat and orderly.
- Work as a contributing member of a team to keep the department running smoothly.
- Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
- Adhere to department and company policies. Maintain confidentiality.
- Attend safety classes and compliance training as offered by Physicians East, P.A.
- Assist with other duties or projects as needed.
Candidate requirements
Responsible for greeting, welcoming and assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East.
High School diploma required. One or more years of secretarial/medical assistant experience. Associate degree preferred.
Affirmative Action/EEO statement
Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
