Front Desk Associate

Job Title: Front Office Check-Out Representative

Location: Coastal Health St' Marys

Coastal Health is seeking a motivated, career-focused Front Office Check-Out Representative to join our team. In this role, you will be the first point of contact for patients, helping to ensure a smooth check-out process. Responsibilities include greeting patients, scheduling appointments, collecting payments, and maintaining accurate records and accounts.

Benefits Include:

• Competitive wages

• Health, dental, and vision insurance

• Life insurance

• Short- and long-term disability

• 401(k)

• Up to 3 weeks of paid time off

• 7 paid holidays

• Opportunities for career advancement and personal growth

Key Responsibilities:

• Enhance patient satisfaction by efficiently scheduling appointments, both in person and by phone, optimizing provider time, and ensuring room utilization.

• Keep appointments on schedule by notifying providers of patient arrivals and managing any service delays.

• Put patients at ease by addressing their concerns, answering questions, and maintaining a welcoming reception area.

• Ensure accurate and up-to-date patient records are filed and easily accessible.

• Manage patient accounts by collecting and updating personal and financial information.

• Support revenue generation by recording patient balances and processing payments while ensuring accurate billing and collections.

• Oversee office inventory by tracking stock levels, ordering supplies, and ensuring timely receipt of materials.

• Assist patients in emergencies, providing support as needed.

• Safeguard patient privacy by maintaining confidentiality of all personal and financial information.

• Uphold office operations by following established policies and procedures, and suggesting improvements where necessary.

• Contribute to team success by accomplishing related tasks and supporting team members.

• Welcome and assist patients and visitors, answering or referring inquiries in person or on the phone.

Qualifications:

• High School Diploma required

• Minimum of 1 year of experience in the medical field

• Strong multitasking skills and the ability to work in a fast-paced environment

• Excellent telephone etiquette and customer service skills

• Time management, organization, and attention to detail

• Proficiency in scheduling, word processing, and maintaining professionalism

• Strong team player with a focus on quality and patient satisfaction

Join us at Coastal Health and become a vital part of a dynamic team that strives to provide excellent care in a supportive and growth-oriented environment.

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.