What are the responsibilities and job description for the Teleservices Representative Inbound & Outbound position at Physicians Mutual?
Class begins March 10, 2025.
Training hours: Monday- Friday 8am-1pm.
Hours after training: Monday- Friday 8am-12:30pm
Are you someone that enjoys problem solving and creating positive customer experiences? We have an amazing opportunity at Physicians Mutual!
Physicians Mutual currently has professional part-time opportunities available in our Customer Service area. The Teleservices Representative will receive incoming calls from customers and answering questions regarding new business, issued policies, and claims. Places outbound calls, utilizing a dialer system or manually dialing promoting conversion, retention and customer conservation.
Job Qualifications:
- High school diploma or equivalent is required.
- College coursework desirable to obtain familiarity with computers and skills in dealing with the public. Previous PC experience is highly preferred.
- 6 months experience in a direct customer service position is helpful to prepare for this position.
- Strong interpersonal relation skills and ability to handle stress.
- Ability to learn and understand insurance related procedures, terminology, and products.
- Ability to fluently operate a PC and telephone equipment and navigate through multiple applications concurrently.
- Patience and ability to negotiate calls from persons who are angry, abusive or difficult to understand.
- Basic math and reading skills necessary for calculating new/adjusted premiums and reading policies.
- Customer focused with good listening skills.
- Ability to display a positive attitude, dependability, reliability, self-motivation, and openness to change.
Physicians Mutual offers the following:
- Excellent compensation with bonus potential
- A fast-paced work environment with formal training
- College Assistance Program & UNO Tuition Currency
- Free on-site parking, cafeteria, and fitness center
- Employee training programs
- Paid vacations and holidays
- Paid Wellness Time
- On-site insurance education
About us:
Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That’s what Insurance for all of us® is about.
The Physicians Mutual family includes Physicians Mutual, Physicians Life and Physicians Select Insurance Companies. The family of companies provide health, life and retirement products, including Medicare Supplement, dental, life and supplemental health insurance, coverage for funeral pre-planning along with pet insurance for dogs and cats.
Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation’s leading health and life insurance providers. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we’ll be there for our policyowners and our employees far into the future.
But the achievement we’re most proud of? We have a 95% customer approval rating — a true sign of a company dedicated to embodying its vision.
