Client Services Representative (Front Desk Administration)

Job Title: Client Services Representative (Front Desk Administration)

Location: Conroe, TX

Company: PHYSIOVICTORY Physical Therapy Redefined

Job Type: Full-Time, In-Person (Mon–Fri, 8 AM–5 PM)

Compensation: $18–$26/hour depending on experience

Starting compensation during onboarding is typically $4–$5/hour below the top of range. Salary adjustments occur at the 90-day review based on performance and readiness to lead core systems independently.

About PhysioVictory

PhysioVictory is a Physical Therapy and recovery clinic built on the belief that healing is possible—without endless appointments or temporary fixes. We help people break free from pain and take control of their health through expert care, personalized treatment, and a client experience that redefines what healthcare should feel like.

About This Role

We’re hiring a Client Services Representative (CSR)Front Desk Administration role to join our in-person team in Conroe, TX. This role is central to the success of our practice—supporting scheduling, lead follow-up, and front desk operations to ensure every client feels welcomed, cared for, and confident in their decision to choose us.

You’ll be at the front lines of delivering an experience that aligns with our values: calming, clear, client-first, and never rushed. This role is ideal for someone who has previously run point in a front office or client-facing operations role—whether in healthcare, law, high-end hospitality, or fitness.

If you are energized by structure, quick to take initiative, and able to learn new systems with confidence, we want to hear from you.

You’re a Great Fit If You…

✅ Have experience supporting a service-based business (clinic, firm, studio, spa, etc.)

✅ Are confident on the phone and in person—representing the brand with clarity and care

✅ Proactively follow up with leads, clients, and team tasks

✅ Thrive in a fast-paced, client-centered environment

✅ Know your way around Google Sheets, Gmail, Google Cal and project platforms like Asana

✅ Can multitask with warmth and precision

✅ Want a long-term role with future growth potential

This Role Is Not a Fit If You…

❌ Need others to keep you on track or follow up often

❌ Find daily systems, tracking, and software overwhelming

❌ Have no experience in client-facing operations or front desk support

❌ Aren’t looking for a role that could evolve into more over time
❌ Resist independent learning
❌ Do not enjoy developing your skills through reading or listening to business podcasts

Key Responsibilities

✅ System Support & Clinic Flow

• Monitor and organize office supplies, intake forms, recovery tools
• Maintain charts, invoices, and intake documents in IntakeQ
• Tag and organize lead statuses in IntakeQ and GoHighLevel
• Participate in marketing events or internal campaigns as needed

✅ Client Experience

• Greet clients with calm, professional energy
• Ensure the clinic environment stays clean, welcoming, and organized
• Maintain a consistent rhythm of client flow and on-time appointments
• Make sure every person who walks in knows they made the right choice

✅ Scheduling & Communication

• Book new clients and manage follow-up texts/calls
• Confirm appointments, reschedule clients, and support calendar flow
• Log activity in our EMR (IntakeQ) and CRM (GoHighLevel)
• Keep Google Calendar and spreadsheets updated for visibility across the team

✅ Sales Support & Lead Nurture for a growing team

• Follow up with new leads via phone/text/email using conversational sales
• Convert paid evals and consults into full treatment plans
• Track leads in GoHighLevel and the Lead Tracker with full accuracy
• Support marketing campaigns and follow-up sequences in both CRM & FloDesk

Tools You’ll Use Regularly

• Google Workspace (Calendar, Docs, Sheets, Gmail)
• IntakeQ (EMR system)
• GoHighLevel (CRM & marketing automation)
• OpenPhone (VOiP phone app)
• Asana (task and project tracking)

Work Schedule & Compensation

• Full-time, in-person only (this is not a remote or time flex position)
• Monday–Friday, 8:00 AM–5:00 PM
• One-hour lunch from 12:00–1:00 PM
• $18–$26/hour depending on experience and performance
• Onboarding pay typically starts $4–$5/hour below target salary with review at 90 days

How to Apply If this role excites you—and you’re confident you’d bring presence, clarity, and structure to the front line of a high-integrity clinic—please email your resume, cover letter and a short video introduction of yourself.

In the video, share why you would be a great fit by submitting a loom link or other video link to: drlindsaypt@physiovictory.com

Subject line: Client Services Representative Application

For the purpose of tracking applicants, you will also be asked to upload your resume and cover letter to this link as well if you would like to get a jump on the process. https://physiovictory.bamboohr.com/careers/32?source=aWQ9Mjk=

This role is an opportunity to do meaningful work in an environment where every detail supports healing—from the moment a client walks through the door to the systems that keep our clinic running smoothly behind the scenes. If you’re someone who values professionalism, purpose, and progress—we’d love to meet you.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• Health insurance
• Paid time off
• Paid training

Schedule:

• Day shift

Experience:

• client facing service: 1 year (Required)

Ability to Commute:

• Conroe, TX 77304 (Required)

Ability to Relocate:

• Conroe, TX 77304: Relocate before starting work (Required)

Work Location: In person

Salary : $4 - $5