What are the responsibilities and job description for the Director of Operational Excellence position at Phyton Talent Advisors?
Job Overview:
Phyton Talent Advisors is seeking a highly skilled and experienced Head of Lending Operations to join our team. This key role will oversee the operational processes across loan processing, closing, servicing, and asset management.
Key Responsibilities:
- Oversight and optimization of operational workflows
- Development of scalable processes to enhance efficiency and reduce bottlenecks
- Integration of AI and automation tools to streamline underwriting, document management, and servicing
- Management of offshore team integration and coordination
- Establishment and enforcement of SOPs for key workflows
- Identification and implementation of operational risk mitigation solutions
- Development of performance metrics and reporting dashboards
Requirements:
- Strong process-driven mindset with experience in building, refining, and enforcing SOPs
- Tech-savviness with AI and automation expertise
- Proven experience in lending operations, preferably in fix & flip, DSCR, and bridge loan environments
- Excellent project management skills with ability to optimize workflows and handle multiple moving parts
- Data-driven decision-making skills with experience using analytics and KPIs
- Experience managing offshore teams with seamless coordination and execution
- Strong leadership and team development skills with ability to train, delegate, and scale operations
- Proactive problem-solving skills with ability to identify inefficiencies and implement solutions independently
- Excellent communication and collaboration skills with ability to align with leadership, underwriters, sales, and processing teams
