What are the responsibilities and job description for the Head of Lending Operations position at Phyton Talent Advisors?
Job Description:
Our client, a Financial Services Firm, is seeking a Head of Lending Operations in central New Jersey.
- Own and optimize operational processes across loan processing, closing, servicing, and asset management
- Develop scalable workflows to improve efficiency and reduce bottlenecks
- Integrate AI and automation tools to streamline underwriting, document management, and servicing
- Oversee and improve task management systems to enhance execution and accountability
- Lead cross-functional coordination, ensuring smooth collaboration across teams
- Manage offshore team integration, ensuring seamless hand-offs between U.S. and India teams
- Establish and enforce SOPs for key workflows to drive consistency
- Identify operational risks proactively and implement solutions before issues escalate
- Develop performance metrics and reporting dashboards to track efficiency and process bottlenecks
- Strong process-driven mindset – can build, refine, and enforce SOPs for operational consistency
- Tech-savvy with AI and automation experience – understands how to use AI to improve operational workflows
- Proven experience in lending operations, preferably in fix & flip, DSCR, and bridge loan environments
- Excellent project management skills – can optimize workflows and handle multiple moving parts effectively
- Data-driven decision-maker – uses analytics and KPIs to drive process improvements
- Experience managing offshore teams, ensuring seamless coordination and execution
- Strong leadership and team development skills – can train, delegate, and scale operations efficiently
- Proactive problem solver – identifies inefficiencies and implements solutions independently
- Excellent communication and collaboration skills – aligns with leadership, underwriters, sales, and processing teams
