Applications Engineer

PI (Physik Instrumente), LP is the world leader in high precision positioning systems : Nano Positioning, Micro Positioning, Precision Motion and Automation Systems. Our product lines include piezoelectric-based nano positioners, motorized stepper and servo stages, and linear motor stages. Our customers are the leading OEM's and researchers in high tech fields such as semiconductor, photonics, biomedical, aerospace, astronomy, metrology, scientific instrumentation, and scientific research in microscopy and beam lines.

Our culture is open, transparent, enthusiastic with a general curiosity to solve emerging science and technology challenges. If you have an open, inquiring mind and like to develop solutions for first generation problems, you will be right at home. We are pioneers by nature; quite frequently, we are creating or building a device that will be applied for the first time, for a process that will be leverage for an entire marketplace.

We have a front-row-seat to innovation. Our customers are building the future generation of earth changing technologies. Our products help build products that everyone has or knows. We are a purposeful organization, and we collaborate to solve our customers' problems. Our engineering helps build success with our customers.

We have an immediate opening for an Application Engineer to support sales and our customers. The Application Engineer is a hands-on, customer-facing role based in our Applications Lab, at the PI US Headquarters in Auburn, MA.

What You Will Do :

• Advocate for our best-in-class motion and positioning systems, throughout the entire sales process, through constant customer engagement.
• Engineer and develop customer-focused solutions, working through the stages of mechanical assembly, software programming, and system controls processes.
• Leverage your superior engagement skills to capture the voice of the customer to ensure the designed solution meets or exceeds the requirements.
• Build and design solutions across the breadth of PI's product offering, respond to customer requests, re-creating and testing issues from the field, ensuring customer system uptime.
• Develop solutions for current and future market needs via Proof-of-Concepts.
• Perform product demos at the customer facility, standard and new product installations, and custom retrofits.
• Train customers on the proper use of PI products, tailored to suit their application
• Leverage your deep product knowledge to assist customers in reaching higher levels of performance by delivering proactive support and creative troubleshooting.
• Collaborate and coach internal and external stakeholders to ensure the sales cycle is complete and a strong technical solution has been delivered.
• Build for the future, by documenting and communicating industry trends internally to drive next generation product development.
• Provide customer support remote and on-site, as needed.

What Have You Done :

What We Provide :

PI (Physik Instrumente), LP is an Equal Employment Opportunity Employer / Protected Veterans / Individuals with Disabilities. Employment is dependent on the results of an initial drug test and background check. We are open to reasonable accommodation - please contact us at HR[redacted]-usa.us for consideration.

We are not providing work authorization sponsorship for this opportunity.