Account Executive

About Us

Pia is a true IT service desk intelligent automation platform that integrates with existing IT service management tools to accelerate ticket resolution, improve service outcomes, and reduce costs for managed services providers (MSPs).

Created by one of Australia’s largest and most respected MSPs, Pia launched into the market in 2022 and has grown exponentially, expanding from Australia into the US, UK, Canada, and New Zealand.

With a global technology patent, over 100 integrations and automations, and having won multiple innovation awards with our AI-first approach to improving operational efficiency, Pia is just getting started.

About the role

The Regional Sales Manager is responsible for driving sales growth within an assigned region by managing existing client relationships and developing new business opportunities. This role involves leading regional sales efforts, building strong customer relationships, and collaborating with cross-functional teams to achieve revenue and market share goals. The ideal candidate is a results-driven professional with strong leadership, negotiation, and communication skills.

Position Responsibilities and Outcomes

• Prospect, qualify, and close new business across the U.S. and Canada.
• Manage a full sales cycle, delivering compelling discovery, demos, and ROI discussions.
• Collaborate with SDRs and marketing to build outbound and inbound pipeline.
• Leverage partner relationships to accelerate opportunities where applicable.
• Maintain detailed pipeline and forecasting data within HubSpot CRM.
• Provide market feedback to improve sales messaging and product positioning.

Sales Strategy & Execution:

• Develop and execute regional sales strategies to meet or exceed revenue targets.
• Identify new business opportunities and expand the company's customer base.
• Drive sales activities, including prospecting, cold calling, presentations, and closing deals.

Account Management:

• Manage relationships with key accounts, ensuring customer satisfaction and retention.
• Act as the primary point of contact for clients within the region, addressing inquiries and resolving issues promptly.

Team Leadership & Development:

• Provide leadership and mentorship to the regional sales team (if applicable).
• Monitor individual and team performance, providing feedback and coaching to drive results.

Market Analysis & Reporting:

• Conduct market research to understand customer needs, competitor activities, and industry trends.
• Prepare and deliver regular sales reports, forecasts, and performance metrics to senior management.

Collaboration & Communication:

• Work closely with marketing, product development, and customer service teams to ensure a seamless customer experience.
• Attend industry events, trade shows, and conferences to promote the company’s products and services.

Position Competencies

• Displays a reasonable knowledge and understanding of a professional office environment.
• Demonstrated interest in pursuit of following a marketing and communications career with a genuine interest in business activities.
• Displays each of the following attributes - excellent work ethic / dedication / punctual / initiative / personality / pro-active / attention to detail / organised / self-motivated.
• Confident enough to develop client relationships and build rapport with staff, business partners and clients.

Required skills and qualifications

• Education: Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 5 years in tech, or IT services sales in the North American market.
• Proven ability to meet and exceed ARR quotas.
• Strong value-based selling skills and commercial acumen.
• Confident operating in a remote, high-growth, and data-driven environment.
• Based in North America, with time zone alignment to customers.
• Experience selling to SMB and mid-market buyers (preferably MSPs or channel partners).
• Proven track record of meeting or exceeding sales targets.
• Skills: Strong negotiation, presentation, and communication skills.
• Ability to build and maintain long-term client relationships.
• Excellent problem-solving and decision-making abilities.
• Proficiency with CRM tools and sales analytics.
• Workflow management – professional services.

Success Metrics

• New ARR closed vs targets.
• Win rates and pipeline growth.
• Sales velocity and forecasting accuracy.
• Partner collaboration and deal attribution.

Please note that the successful applicant will be required to undergo a reference and background verification check as part of the onboarding process.