What are the responsibilities and job description for the C.S.R. Insurance position at PIAI LLC dba Paczolt Insurance Alliance?
We are looking for a friendly and professional Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the first point of contact for customers, addressing inquiries, providing product/service information, taking payments, helping quote and renewing insurance policies.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Mon-Fri Schedule
Evenings Off
Responsibilities
Answer customer inquiries via phone, email, and chat in a timely and professional manner
Provide information about our services, process requests and address customer concerns
Issue Certificates of Insurance
Maintain a positive, empathetic, and professional attitude toward customers
Collaborate with team members to ensure accurate documentation and record keeping.
Participate in training programs and development opportunities to improve service skills
Requirements
Associate or bachelors degree preferred
Proven experience in customer service is a plus
Excellent communication skills (verbal and written)
Strong problem-solving abilities
Ability to remain calm and patient in stressful situations
Basic computer and data entry skills
Salary : $39,300 - $54,100
