What are the responsibilities and job description for the Guest Services Team Member position at Piaule Catskill?
Position: Guest Services Team Member Exempt/Non Exempt: Non Exempt
Reports to: Operations Manager Compensation: $18 - 20 per hour
Position Summary:
The Guest Services Team Members work in conjunction with Guest Services Supervisor and Operations Manager to ensure that guests receive the highest level of Hospitality while staying at Piaule Catskill.
Essential Responsibilities:
- Check-in and Checkout all Piaule guests.
- Handle guest concerns and inquiries in a professional and hospitable manner
- Act as an ambassador of Piaule to ensure all guests receive unparalleled hospitality
- Maintain effective communication with all Guest Services Team Members and all other department's team members
- Exhibit a high level of knowledge of the local area including dining, recreation and attractions
- Exhibit comprehensive knowledge of the property, amenities and Piaule as a brand
- Complete Incident Reports immediately following any incident on property
- Be accessible to guests; listen to their concerns and ideas, interpret their needs, convey understanding, resolve concerns, and pass along information to the management team
- Be accommodating of a schedule that will consist of afternoon, evening, overnights, weekend and/or holiday shifts
- Perform any and all duties as required as Piaule develops and changes over time.
Required Qualifications:
- Strong verbal and written skills, English and Spanish is a plus.
- Be self-motivated and have the ability to inspire and motivate others.
- Dress appropriately for the the position and maintain proper personal hygiene.
- Strong planning and organizational skills.
- Computer skills; including Google Docs and Sheets.
- Be able to lift up to 30 pounds.
- Be able to spend long periods of time on feet.
Preferred Qualifications:
- Valid Drivers License.
Required Skills:
- Strong computer experience; including Google Docs and Sheets.
- Strong interpersonal skills; excellent verbal and written communication skills; ability to effectively work with multiple teams across the property to respond to to business needs.
- Strong organizational skills.
Working Conditions:
- Must have the ability to lift up to 30 pounds.
- Must be able to spend long periods of time on feet.
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Shift:
- 8 hour shift
- Evening shift
Work Location: In person
Salary : $18 - $20
