Surveillance Operator

Job Title: Surveillance Operator
Department: Surveillance Department
Reports to: Surveillance Shift Supervisor / Surveillance Lead Operator
Location: Chukchansi Gold Resort & Casino
Shift: Flexibility of hours required; hours of operation are 24/7 and subject to call-in at any time
Position Status: Regular Full Time
Salary Level: Hourly $19.50 per hour 

Posting Close Date: 5/17/25

SUMMARY
Responsible for maintaining close, continuous surveillance of all gaming areas and reporting any suspicious activities to the appropriate personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Monitor Tribal assets by identifying potential security and/or safety risks and reporting the individual or entity for proper resolution.
• Familiarity with Gaming Regulations set forth by the Tribal Gaming Commission, the National Indian Gaming Commission (NIGC), the California Division of Gambling Control (State Compact), and Surveillance Department Policies and Procedures.
• Utilize necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activities occurring on property.
• Coordinate with other departments when Surveillance discovers a matter which needs further investigation or attention.
• Accountable for the accuracy and thoroughness of departmental records and reports.
• Suggest and recommend possible changes in the policies and procedures of other departments to protect Tribal assets.
• Responsible for radio traffic, phone calls, and documenting all Surveillance-related issues.
• Maintain a working knowledge of all games offered by the Casino.
• Prepare all reports and footage as requested by supervisors and Tribal Gaming personnel.
• Operate the DX9000 view station, including merging and cutting video for release and archiving.
• Navigate and operate the Surveillance Department database.
• Ensure confidentiality and sensitivity of all Surveillance Department and Casino information and activities.
• Communicate information effectively to appropriate personnel.
• Must be available to travel to trainings and meetings.
• Perform related and compatible duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
A high school diploma or equivalent is required. An associate’s degree from a two-year college or university is preferred. A minimum of two to three years’ experience in casino surveillance systems operations or equivalent is preferred.

SPECIAL QUALIFICATIONS
Knowledge of, and experience with, closed-circuit television equipment preferred. Must possess excellent observation and communication skills. Must be able to detect schemes or cheating activity aimed at the company or its customers. Must know basic card games and gaming strategies.

LANGUAGE SKILLS
Ability to apply common-sense understanding to carry out a variety of instructions furnished in oral, written, or diagram form.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools, or controls. This position requires sitting for long periods of time. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment includes a dimly lit area with a cool temperature, necessary to accommodate technical equipment. The employee may be exposed to cigarette fumes and airborne particles.

ETHICAL BEHAVIOR
The employee must behave honestly, fairly, and within legal boundaries at all times in regard to people, property, and confidential and privileged information. Compliance with all regulations, rules, controls, and department policies is required.

OTHER SKILLS AND ABILITIES
Must possess excellent communication skills. Must be able to identify and resolve problems as they arise and handle critical situations in an expedient and effective manner. Must be able to work in both fast- and slow-paced environments.

The employee must work well under pressure and meet multiple, sometimes competing, deadlines. A cooperative attitude with colleagues and supervisors is essential.

EXAMINATION
• Must take and successfully pass drug and alcohol test.
• Must successfully pass background screening.
• Must successfully pass suitability determination.

For initial hiring, promotions, and transfers, preference in employment is given to American Indians in accordance with the Indian Preference Act (25 U.S.C. §§ 472 and 473).

Salary : $20